VP - Retail Field Solutions

Job Objective:

The Vice President, Field Solutions will lead a team responsible for the successful deployment and ongoing servicing of in-store shopper marketing / digital media networks managed on behalf of our clients leading retail and wellness services customers.

What You'll Do

Deployment

• Serve as the customer-facing lead on project teams, participating in the definition and development of digital media solutions.
• Manage relationships and oversee contracts with installation vendors.
• Work with project teams to understand the deployment scope for each opportunity.
• Oversee the creation of project Statements of Work (SOWs) and related installation guides.
• Manage deployment project schedules.
• Create customer reporting as required.
• Refine and evolve deployment processes to optimize success for both the company and its clients.

Field Services

• Work with the team to develop overall field service plans for digital media networks.
• Manage relationships and oversee contracts with field service providers.
• Collaborate with network operations and support teams to develop seamless workflows from support to field service.
• Create customer reporting as required.
• Track trends and provide feedback to product management and account teams as needed.

Asset Management/Finance

• Work with sales engineers to develop bills of materials for each deployment or service opportunity.
• Manage relationships with key equipment suppliers.
• Oversee hardware purchasing, prioritizing best value for both the company and its clients.
• Manage asset intake and deployment through a leading Enterprise Resource Planning (ERP) system.
• Oversee warehouse staff activities, including configuring, kitting, and shipping materials to meet deployment and field service needs.
• Provide all necessary reporting to finance for asset tracking and invoicing.
• Oversee both company-owned and customer-owned inventory.

Employee Management

• Train, coach, and performance manage teams within the function, mentoring individuals in related functions.
• Establish internal processes to foster professional growth and capability development, creating a high-performing organization.

Cross-Functional Coordination

• Engage closely with Engineering, Support, Finance, IT, HR, and other departments to deliver on objectives, garner support for programs, and coordinate cross-functional execution of initiatives in support of client commitments.

Who You Are/What You Have Done/Essential To The Role

• Minimum of 5-10+ years of experience in similar operational leadership roles.
• Retail + instore shopping expert
• Experience in process development and operation
• Proven ability to manage diverse, remote teams.
• Demonstrated ability to work effectively across departments.
• Experience in process development and optimization.
• Strong relationship-building skills with key customers.
• Strategic thinking with strong character and integrity.
• Proficiency in common office software (Excel, Word, PowerPoint) and web-based systems.
• Experience with leading ERP and Support Ticketing Systems (e.g., NetSuite, ServiceNow).
• Strong written and verbal communication skills.

Location:

• Ideally Dayton Ohio, or Cincinnati Ohio * open to remote placement for the right candidate

Position Starts: October 2024