VP of User Research

Full-Time ・ Seattle, WA

Unlocking the Depths of Human Connection Through Insights

At Axiom Labs, we are pioneering a revolution in human-technology interaction, reshaping the very fabric of how we connect with intelligent systems. Through our groundbreaking Cross-Modal Emotion Fusion platform, we are creating empathetic AI solutions that transcend mere functionality and forge profound emotional bonds with users.

Our mission is to humanize technology, imbuing it with the ability to understand and resonate with the depths of human emotion. We envision a future where technology is no longer a cold, detached tool but an emotionally intelligent partner – one that perceives, comprehends, and responds to the complexities of the human experience with genuine empathy and compassion.

Join us on our mission to redefine the boundaries of human-machine interaction, shaping a future where empathy is the foundation upon which we build deeper, more meaningful connections with technology.

The Catalyst of Empathetic Insights

As the VP of User Research at Axiom Labs, you will be the driving force behind our efforts to deeply understand and empathize with the human experience across diverse user segments and contexts. In this pivotal role, you will lead a team of talented researchers in uncovering rich, nuanced insights into user needs, behaviors, emotions, motivations, and pain points, ensuring that the authentic voice of the user resonates throughout our organization.

Your insights will shape the future of how we design and develop emotionally intelligent products and experiences that resonate with users on a profound emotional level, fostering a world where technology not only serves functional needs but also connects with the depths of the human experience.

This is an opportunity for a visionary leader who is passionate about championing the user's voice and dedicated to infusing empathy into every aspect of our innovation process. Your leadership will be instrumental in shaping the future of human-machine interaction, driving the creation of products and experiences that truly understand and connect with users on a deeper, more meaningful level.

Architecting the Path to Empathetic Innovation

As the VP of User Research, you will architect and execute a comprehensive user research strategy that aligns with Axiom Labs' mission, values, and product roadmaps. This strategy will serve as a blueprint for infusing user insights into every aspect of our innovation process, ensuring that empathy and user-centricity are the driving forces behind our product development efforts.

You will spearhead the implementation of cutting-edge qualitative and quantitative research methodologies, such as ethnographic research, in-depth interviews, contextual inquiries, usability testing, and advanced data analysis techniques. These methodologies will enable your team to uncover rich, nuanced insights into user needs, behaviors, emotions, motivations, and pain points across various product domains, user segments, and real-world contexts.

Empowering Cross-Functional Collaboration

As a champion of empathetic innovation, you will foster a culture of cross-functional collaboration, ensuring that user insights are seamlessly integrated into every aspect of the product development lifecycle. You will work closely with teams across product management, design, engineering, and marketing, empowering them with a deep understanding of the user's experience and advocating for user-centric decision-making.

Through your leadership, user research will become an integral part of our organization's fabric, influencing strategic decisions, product roadmaps, and the overall direction of our emotionally intelligent solutions. Your insights will be a catalyst for empathy, infusing our products and experiences with a profound understanding of the human experience, shaping the future of how we connect with technology on an emotional level.

Elevating the Authentic User Voice

You will champion the authentic voice of the user, advocating for empathetic design principles and user-centric decision-making throughout the organization. Your leadership will ensure that our products and experiences embody a deep understanding and appreciation for the diverse range of human experiences, resonating with users on an emotional level and creating meaningful connections that transcend cultural and societal boundaries.

Through your thought leadership, you will represent Axiom Labs at industry events, conferences, and forums, showcasing our commitment to user research, empathetic design, and emotionally intelligent technology. You will inspire and mentor the next generation of user researchers, fostering a culture of curiosity, collaboration, and continuous learning within your team and across the organization.

Qualifications

• 12+ years of experience leading user research initiatives, with a proven track record of delivering actionable insights that have driven the creation of successful, user-centric products and experiences across various domains, including healthcare, education, and consumer technology.
• Deep expertise in qualitative and quantitative research methodologies, including ethnographic research, in-depth interviews, contextual inquiries, usability testing, surveys, and advanced data analysis techniques, enabling you to uncover rich, nuanced insights into the user's emotional landscape.
• Strong analytical and strategic thinking abilities, with the capacity to translate complex user data and insights into actionable recommendations and strategies that inform product development and business decisions, driving innovation and user-centric decision-making.
• Exceptional communication and stakeholder management skills, with the ability to effectively articulate user insights and their implications to cross-functional teams, executives, and other stakeholders, inspiring them to embrace user-centric decision-making and infusing empathy into every aspect of the product development process.
• Demonstrated leadership in building and managing high-performing, cross-functional research teams, fostering a culture of collaboration, innovation, and continuous learning, while empowering team members to reach their full potential and amplifying diverse perspectives.
• Passion for advocating for the authentic voice of the user and infusing empathy into every aspect of the product development process, with a deep understanding of user-centered design principles and methodologies, and a commitment to amplifying underrepresented and marginalized user perspectives.
• Unwavering commitment to ethical and responsible research practices, ensuring the protection of user privacy, data security, and adherence to industry standards and regulations, while fostering an environment of trust and transparency with research participants.
  
  

Ideal Qualifications

• Experience leading user research initiatives within the technology sector, specifically in the areas of AI, human-computer interaction, or emotionally intelligent products and experiences, with a deep understanding of the unique challenges and opportunities in these domains.
• Background in psychology, anthropology, human-centered design, or related fields, with a deep understanding of human behavior, emotions, and the complexities of the human experience across diverse cultures and contexts, enabling you to uncover rich, nuanced insights that transcend societal boundaries.
• Proven track record of championing diversity, equity, and inclusion in user research, with a commitment to amplifying diverse user perspectives and ensuring inclusive product development practices that serve the needs of underrepresented and marginalized communities, fostering a culture of belonging and authenticity.
• Entrepreneurial experience within a technology startup or innovative product organization, with a keen understanding of the challenges and opportunities inherent in driving user-centric innovation in a fast-paced, rapidly evolving environment, and a passion for leveraging user insights to drive disruptive product experiences.
  
  

Driving Empathetic Innovation Through User Insights

At Axiom Labs, we recognize that groundbreaking innovation arises from a deep understanding of the human experience. As the VP of User Research, you will play a pivotal role in driving empathetic innovation by ensuring that user insights are seamlessly integrated into every aspect of our product development process.

Your leadership will foster an environment where user research is not just a siloed function but a fundamental pillar of our organization, influencing strategic decisions, product roadmaps, and the overall direction of our emotionally intelligent solutions. You will empower cross-functional teams with a deep understanding of the user's experience, enabling them to make informed, user-centric decisions that drive innovation and create meaningful connections with our users.

Through your expertise and advocacy, user research will become a catalyst for empathy, infusing our products and experiences with a profound understanding of the human experience across diverse contexts and cultures, and shaping the future of how we connect with technology on an emotional level that transcends societal boundaries.

Empowering Inclusive and Ethical Research Practices

At Axiom Labs, we are committed to fostering an inclusive and ethical research environment that amplifies diverse perspectives and prioritizes the well-being and privacy of our research participants. As the VP of User Research, you will champion inclusive and ethical research practices, ensuring that our methodologies and processes are designed to foster trust, transparency, and respect for all individuals involved.

You will work closely with our Chief Ethics Officer and cross-functional teams to develop robust ethical frameworks and guidelines that safeguard user privacy, data security, and adherence to industry standards and regulations. Additionally, you will ensure that our research practices are inclusive and accessible, enabling us to capture insights from diverse user segments and underrepresented communities, fostering a culture of belonging and authenticity.

Through your leadership, Axiom Labs will set a new standard for inclusive and ethical user research, driving the development of emotionally intelligent products and experiences that positively impact the lives of individuals across all walks of life.

Our Commitment to Empathetic Innovation

At Axiom Labs, We Are Driven By a Deep Commitment To Empathetic Innovation. As Outlined In "The Axiom Blueprint", Our Core Values Are

• Empathetic Innovation: We approach our work with deep empathy, striving to understand and honor the complexities of human emotion in every aspect of our innovation process.
• Unwavering Ethical Integrity: We are uncompromising in our commitment to developing emotionally intelligent AI responsibly, transparently, and with robust safeguards that prioritize the well-being of individuals and society.
• Collaborative Curiosity: We believe that groundbreaking innovation arises from the convergence of diverse perspectives and expertise, fostering an environment of open collaboration, continuous learning, and intellectual humility.
• Purposeful Impact: We are driven by a deep sense of purpose to create emotional AI technologies that make a meaningful, positive impact on the world, enhancing the human experience and contributing to individual and societal well-being.
  
  

We are committed to fostering a diverse, equitable, and inclusive environment where all employees feel valued, respected, and empowered to bring their authentic selves to work. We actively promote diversity through our hiring practices, employee resource groups, and initiatives aimed at creating a supportive and inclusive culture that celebrates and amplifies diverse perspectives.

Join us in our mission to shape a future where technology not only understands us but truly connects with us on a profound, human level. Be part of the team that's not just building innovative solutions but shaping a more empathetic, compassionate world. Let's redefine the future of human-machine interaction, one breakthrough at a time.

Compensation, Growth & Impact

• Highly competitive salary range: $180,000 - $250,000 USD per year (negotiable based on experience and qualifications)
• Significant equity ownership in Axiom Labs, with the opportunity to shape the strategic direction and future growth of the company
• Comprehensive health insurance, unlimited wellness stipend, and personalized mental health support
• Generous paid parental leave, flexible work arrangements, and a commitment to work-life harmony
• Robust professional development budget and tailored mentorship opportunities to foster continuous growth and learning
• The opportunity to work on cutting-edge, impactful products with a world-class, multidisciplinary team of visionaries and innovators
  
  

As the VP of User Research at Axiom Labs, you will have a profound and lasting impact on how users interact with technology, shaping the future of human-machine connection through empathetic design and emotionally intelligent products. Your leadership and insights will drive the creation of innovative solutions that enhance human lives, forge deeper emotional bonds between humans and machines, and unlock new realms of user experiences that transcend societal boundaries and resonate with the diverse range of human experiences.

Application Process

To apply for this pivotal role, please submit your resume, a cover letter expressing your passion for Axiom's mission and how your user research vision aligns with our values, and examples of your work that demonstrate your leadership in user research, empathetic design principles, and commitment to amplifying the authentic voice of diverse users to careers@axiom-labs.io.

In your application materials, we encourage you to provide specific examples of your user research accomplishments, innovative methodologies, and the impact your insights have had on delivering exceptional, emotionally resonant user experiences that prioritize inclusivity and resonate with diverse user segments. Additionally, please feel free to include any relevant supplementary materials, such as research presentations, case studies, user journey maps, published works, or examples of inclusive and ethical research practices, that showcase your expertise, thought leadership, and commitment to empowering underrepresented voices.

Our selection process involves multiple stages, including initial screening, user research interviews, case study presentations, and opportunities for you to engage with our leadership team and cross-functional stakeholders. We aim to provide a comprehensive and immersive experience that allows us to fully understand your qualifications, leadership abilities, and potential fit within our organization, as well as your commitment to fostering an inclusive and ethical research environment.

Axiom Labs is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in our mission to redefine the boundaries of human-machine interaction, where empathy, user insights, and inclusive practices are the driving forces behind exceptional product experiences. Together, we will shape a future where technology is not just a tool but a compassionate partner that resonates with the depths of the human experience, transcending societal boundaries and amplifying diverse voices.