VP Experience Design, Consumer

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
As a VP Experience Design, Consumer within the Experience Design organization, you will serve as a senior design leader who is accountable for the design strategy and execution at scale for end-to-end consumer experiences across platforms and form factors. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible experiences for consumers.

Job Description:
The Position

The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional teams’ partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world.

As a VP Experience Design, Consumer within the Experience Design organization, you will serve as a senior design leader who is accountable for the design strategy and execution at scale for end-to-end consumer experiences across platforms and form factors. This large consumer portfolio includes PayPal — from our web and app experiences, across money movement, discovery and shopping, offers and rewards, and the end-to-end purchase experience including checkout and post-purchase. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible experiences for consumers.

The VP role calls for a collaborative design leader who can wear many hats, thinks conceptually and strategically about design, demonstrates an impeccable level of craft and taste, balances business and customer needs, and who is passionate about consumer-based products that elevate the design bar.

The ideal candidate should be an experienced design leader who has successfully demonstrated taking business goals and turning them into inspiring world-class designs. The individual must have an understanding of the complexity of product development and new product incubation. The role requires the ability to develop ideas quickly in response to business needs, turn creative concepts into high-quality, on-brand customer experiences, partner closely with product, engineering, and marketing teams, and to develop and coach a team of high craft designers, technologists, and strategists.

You will lead a team that has passion for designing intuitive cross-platform experiences leveraging prototyping techniques, empathy, and research with a test and learn mindset. You will help us attract, develop, and retain the world’s best design talent, and have a passion for coaching teams and guiding partners in empathizing with customer problems.

You will report to the Chief Design Officer and be a member of our Experience Design leadership team where we use our design and research skills to inspire and influence across the company. We believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.

Job Responsibilities

• Lead global teams of designers, drive best practices in process and methodology and deliver against business and customer needs.
• Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders
• Work with the team to envision next generation experiences and design language, using research, ideation, experience design, and prototyping skills.
• Act as a practitioner, contributing hands on to each program.
• Hold team accountable to leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables.
• Contribute to the wider UX & UX manager community, mentoring others, leveraging your strengths to help others grow.
• Pioneer a new incubation process, pushing design prototyping, customer feedback, and testing upstream to drive product decision making early in the process.
  
  
  

Requirements

• 15-20+ years of UX experience with 10 years managing managers
• Bachelor’s and/or master’s degree in the study of user experience, design, research or related fields, or equivalent professional experience
• Proven experience in leading, growing, and inspiring highly talented and productive experience design teams
• Complete experience design skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage
• Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed 
• Familiarity and experience with standard design and prototyping tools, such as Figma, Framer, and Miro
• High degree of craft, taste, and product intuition, with a keen eye towards future trends, emerging technology, and shifting customer expectations
• Experience managing multiple projects and working through ambiguity.
• Ability to work cross-team and synthesize feedback from multiple teams/owners.
• Excellent written and verbal communication skills. Strong organizational skills and a relentless attention to detail.
• Compelling storyteller who can educate as well as entertain.
  
  
  

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click https://careers.pypl.com/Contact-Us/default.aspx

to view the notice.

REQ ID R0111121