VP-Digital Experience Technology (Pharma Agency Required)

About Avalere Health

Established in 2001, Avalere Health is a purposefully built commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

Our 1,500+ experts combine their knowledge and expertise across our core disciplines — Consulting; Medical; Policy; Value, Evidence, and Access; Marketing; and Digital Experience Technology — to create the connections that make better health happen.

Avalere Health partners with its clients to navigate the complex and rapidly changing healthcare ecosystem. Together, our experts help clients connect patients with life-changing therapies, realizing the potential of strategies and solutions to accelerate innovation that improves lives.

We live and breathe our five values in everything we do: We are authentic. We act with integrity. We value difference. We play for the team. We enjoy the journey. At Avalere Health, we imagine a healthier world and create the connections to make it happen.

About The Role

We’re searching for a Vice President within our Digital Experience Technology (DET) capability. The Vice President serves as an executive member of the DET leadership team and is responsible for shaping, evolving, and elevating DET capabilities within one or more divisions of Avalere Health.

Our Digital Experience Technology (DET) offerings include marketing technology strategy, full-stack software/platform development, business analysis, quality assurance, digital delivery, hosting services, and marketing/digital/data operations.

The ideal candidate is a seasoned professional able to lead by example based on years of hands-on experience delivering strategic and tactical marketing technology solutions within the Life Sciences industry. A technology expert who can talk tech with Client IT teams, simplify complex concepts to a less technical audience, and bridge the gap between both parties. A positive and motivational force driven by new challenges, delighting our clients, and advancing the careers of the team.

This position is a blend of internal operations, employee career development, client delivery, and business growth. Your primary responsibility will be to oversee the technology strategy and delivery for a defined portfolio of clients within one or more divisions of Fishawack Health. This includes setting client technology direction, guiding cross-functional teams to deliver world-class work, defining client engagements, and managing budgets and resources. You will lead a group of high-performing cross-functional DET team members focused on the masterful delivery of client work.

Your role will also involve building and maintaining strong relationships with key stakeholders, including internal and external partners, to ensure effective collaboration and alignment of goals. You will need to stay up to date with emerging technologies and trends in the marketing technology and life sciences industry and identify opportunities for innovation and growth for Avalere Health.

At Avalere Health, we view digital marketing as a team sport. You’ll be working with many diverse, experienced, and talented people who bring dedication, creativity, and curiosity to our client work every day. You’ll have the opportunity to shape client engagements by collaborating with a highly skilled cross-functional team of Engagement Strategy, Experience Design, Creative, Data and Analytics, Project Management, and Account.

What You'll Do

• Leading the technology strategy and delivery for a defined portfolio of clients within one or more divisions of Avalere Health
• Accountable for implementation, activation, and operation of Marketing Technology platforms, projects, and applications in partnership with other functional areas of the business
• Forecasting and maintaining a right sized DET team across your divisions to hit profitability and work/life balance targets
• Serving as an executive on the DET Leadership team driving DET’s continuous improvements by bringing innovative ideas, coaching, and skills development.
• Actively seek and participate in new business opportunities and organic growth of existing client engagements.
• Establish and cultivate client relationships across all levels including technology, marketing, customer experience, and promo.
• Grow and evolve Avalere Health offerings in partnership with Division leads through process, innovation, and tools.
  
  

Core Competencies

• Composure
• Comfortable working under pressure within tight deadlines while maintaining a positive attitude; can be counted on to hold things together and demonstrate a clear ability to guide other team members; confident communicator.
• Motivating others and team building
• Creates a climate in which people want to do their best; can motivate many kinds of direct reports; empowers others; invites input from each person and shares ownership and visibility; is someone people like working for and with; blends people into teams when needed; fosters open dialogue, defines success in terms of the whole team
• Organization skills
• Can marshal resources (people, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful, intuitive manner.
• Problem Solving / Time Management
• Uses time effectively and efficiently, solving difficult problems with effective solutions; concentrates efforts on more important priorities; looks beyond the obvious and doesn’t stop at first answers; attends to a broad range of activities; seeks out additional opportunities to expand experience and cultivate expertise
• Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise
• Conflict Management
• Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise
• Client Focus
• Is dedicated to meeting and exceeding the expectations and requirements of clients; gets first-hand client information and uses it for improvements in services; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.
• Functional/Technical Skills
• Has the functional and technical knowledge, skills, and creativity to do the job at an extremely high level of accomplishment.
• Ethics / Values / Integrity / Trust
• Adheres to an appropriate and effective set of core values and beliefs; acts in line with those values; acts in a direct and truthful way; can present the truth in an appropriate and helpful manner; admits mistakes; doesn’t misrepresent themselves for personal gain.
  
  

About You

• Four-year degree (Computer Science or equivalent preferred) or equivalent work experience
• 10+ years of work experience within the marketing technology or IT space
• 7+ years of leading complex technology projects
• Proven track record of successfully building and leading cross-functional technology teams
• Deep understanding of marketing technologies such as websites, emails, banners, databases, and experience management platforms
• Experience in writing and managing complex project scopes of work
• Experience with US and EU data privacy policies and standards
• Experience in leading and participating in new business pitches
• Experience in designing, delivering, and operating enterprise omnichannel connected marketing solutions and experiences
• Experience in identifying and communicating project and team risks to leadership and clients
• Experience leading client meetings, presentations, and new business efforts
• Experience leading multiple simultaneous projects
• Excellent written and verbal skills
• Experience in process/rules of engagement and content types within Pharmaceutical medical communications is a plus
• Creative agency and Life Science industry experience is a plus
  
  

What We Can Offer

Avalere Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization. We encourage diversity of thought, inclusive behavior, and break down barriers to ensure every individual feels valued and encouraged to contribute their unique abilities and potential. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.

We encourage all applicants to read our candidate privacy notice before applying to Avalere Health.