VP, Global Account Management (Virtual, US)
VP, Global Account Management (Virtual, US)
Sirva
United States
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Position Summary
The VP, Global Account Management facilitates client-specific components of the Relocation Program for a Sirva Client that requires additional oversight and management. They will work closely with the Sirva SVP, Staff, Director, Global Account Management and the Client Contact(s) to provide seamless customer service and maximize Sirva’s value to the Client.
Functions And Responsibilities
50%
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
The VP, Global Account Management facilitates client-specific components of the Relocation Program for a Sirva Client that requires additional oversight and management. They will work closely with the Sirva SVP, Staff, Director, Global Account Management and the Client Contact(s) to provide seamless customer service and maximize Sirva’s value to the Client.
Functions And Responsibilities
50%
- Client Consulting and Issue Resolution – Provides communication link between Sirva and the client in regard to relocation issues, household good issues, service level agreements and projects. Exercises solid business judgment while making decisions and addressing transferee/assignee and client issues. It is expected that this role will be able to resolve issues based on experience and understanding of client with little direction from Management. Must be able to develop relationship with client team to establish trust. This individual must demonstrate strategic insight as a part of making recommendations to both Sirva and the client. This individual is responsible for influencing both Sirva and the client in terms of making the best decisions for both organizations.
- Collaborates with both the SVP and Director, Global Account Management and the client to ensure consistency in delivery of services and customer satisfaction globally. Develop and implement new ideas on how to improve service to the client, utilize root cause analysis to reduce recurring issues and prevent them from recurring in the future.
- Acts as the subject matter expert for client specific questions and concerns and communicates proactively to the internal Sirva team. May oversee VIP moves internally to ensure they are successful for the customer and Sirva. Collaborates with internal team, management and SVP/Director, Global Account Management, and appropriate SMEs to ensure client performance metrics are implemented, maintained, measured, and achieved
- Responsible for ensuring all teams and suppliers fully understand and deliver services based on client processes and culture.
- Partners with the Director, Global Account Management for all client divisions/departments who need assistance with reporting such as: volume, performance metrics, relocation and assignment costs, budgeting and accruals. Understands the client P&L to ensure global profitability. Works directly with the SVP on any contract renewals, or addendums.
- Minimum 5 years’ experience administrating global relocation policy in an account management capacity
- Minimum 3 years’ experience managing a tri-regional relocation account
- Demonstrated examples of effective strategic leadership with a global client portfolio
- Strong verbal and written communication skills
- Demonstrated strong client relationship Skills
- Ability to analyze and report out data
- High school diploma required
- Bachelor’s degree preferred
- CRP and/or GMS preferred
At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Sales and Business Development -
Industries
Transportation, Logistics, Supply Chain and Storage, Consumer Services, and Truck Transportation
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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