VP, Business Transformation

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Genesys Business Transformation team seeks an exceptional leader ready to help solve the most pressing and challenging business problems of one of the world’s largest privately held software companies. The Vice President, Business Transformation will play an integral part in achieving world-class operations for Genesys using our strategic plan as a guide and focusing on problem-solving, process optimization, change excellence, metrics, and insights. This role reports directly to the SVP, Head of Transformation & Office of the CEO and will regularly interact with senior and executive leaders on strategy, planning, and operational implementation.

The Business Transformation Team is at the center of accelerating Genesys’ ability to deliver against its strategic and financial goals. The scope of value creation initiatives is largely focused on cross-functional transformation, catalyzing revenue growth, operational improvement, and M&A integration. The ideal candidate must be comfortable deriving meaning and relevance from imperfect information based on raw data, stakeholder interviews, and operational investigations.

 

Primary responsibilities include: 

• Serve as a strategic business partner to the executive team, providing data-driven insights and recommendations to support key resolution-making.
• Lead and manage cross-functional value creation initiatives from ideation through operationalization, honoring commitments for timeliness, quality, budget, and business outcomes.
• Create and implement change strategies and plans that enhance stakeholder adoption and minimize resistance within Genesys.
• Develop metrics and KPIs to measure the results of transformation efforts and track the company's progress toward its strategic goals.
• Foster a culture of innovation, adaptability, and continuous learning to enable the organization to stay ahead of industry trends and customer asks.
• Identify and implement best practices, creative solutions, and industry benchmarks to establish world-class business operations.
• Develop and lead a talented team of successful business transformation professionals that –
• Analyze complex business problems, business cases and organizational issues and deliver meaningful recommendations guiding the development of a strategy and roadmap for implementation.
• Develop plans to manage end-to-end activities, success criteria, roadmap, milestones, teaming, and deliverables.
• Proactively mitigate risks, issues and obstacles raised by stakeholders, ensure action items are clearly defined, assigned to owners, and driven to resolution on time.
• Partner with leadership to develop, deploy and govern initiative standards, best practices, and results measures.
• Perform retrospectives, guiding improvements, and sharing best practices.
  
  

 

Qualifications: 

• Minimum of 10 years in transformational leadership, project management, and/or business consulting experience 
• Demonstrated ability to articulate, lead and deliver results in large-scale initiatives, preferably using lean/agile and ADKAR methodologies. 
• Ability to quickly form productive and positive working relationships with staff with varying levels of skill and technical and business backgrounds.
• Deep analytics and structured problem-solving skills with great attention to details.
• Advanced financial and business acumen.
• Excellent leader with exceptional communication skills, emotional intelligence, executive presence, and the ability to lead and work across organizational boundaries.
• Passion and expertise in SaaS/Cloud strategy, transformation, and continuous improvement
• Ability to navigate organizational change with ease.
• Ability to think outside the box and come to the table with proposed solutions.
  
  

Compensation:

Market competitive salary with an anticipated base compensation range of $ 180,450.00 - $ 354,150.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$0.00 - $0.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
  
  

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.