Diversity, Equity, Accessibility, and Inclusion at Getty
Getty believes diversity, equity, accessibility and inclusion are essential to our excellence and to the execution of our mission. The Getty community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and cooperation. We are committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve and includes individuals who bring a diversity of values and experiences. Individuals of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Job Summary
We are in search of candidates to provide visitors with an informative, enjoyable, and memorable experience. Getty has two remarkable campuses, in Los Angeles and in Pacific Palisades, with breathtaking views, art, and architecture.
Our Visitor Services Associates support all functions and posts under the Visitor Services area. This may include assisting with parking operations and ticketing, handling general information calls, ticketing for events, assisting with business visitors, staffing the information desk, the coat check, the audio guide distribution desks, ticket offices, event welcome tables and ushering duties at performance and lecture events, among other tasks. They may be required to work with cash handling and financial transactions.
As a Visitor Services Associate, you will be expected to provide excellent customer service and assist with general information and directions.
Join our Visitor Services team and gain valuable training and experience for your career ahead! We have Full Time and Part Time positions available.
We can offer you:
$23.11 per hour
Don’t drive to work, relax in a Getty sponsored vanpool! Getty pays 100% of the monthly vanpool fees.
Our generous transportation program also includes Metro/Bus reimbursements.
Access to Educational Assistance after 12 months of employment.
On-site Fitness Center and free membership to Wellbeats
Getty matches the first 5% of employee contributions to retirement plan. Additionally, Getty contributes an additional 6% of employee’s annual salary.
Paid time off includes vacation, sick, personal and holiday pay
Staff are invited to view select exhibitions before they are open to the public.
Staff discounts at our Cafe, Coffee Carts, Museum Store
… and so much more !
Major Job Responsibilities
Applies basic knowledge of visitor services to routine tasks
Provides assistance to visitors and staff in the Parking Office
Responds to general questions and visitor needs including providing wheelchairs, strollers and umbrellas
Maintains appearance of public transition spaces
Distributes, collects and provides basic maintenance of audio guides and assisted listening devices
Provides coverage in the Call Center and information desks by answering questions, providing information and assisting with ticketed events
Assists with groups, school groups and events at both locations
Qualifications
High School/GED
Minimum 1-2 years related experience including cash handling
Valid California drivers license with fewer than 3 DMV points
Knowledge, Skills And Abilities
Basic computer skills and demonstrated experience with office software and email applications
Performs routine support tasks that require familiarity with staff, projects, programs, methods and practices
Applies basic knowledge of policies, practices, procedures and other information to routine tasks in core area of responsibility
Fluency in one or more foreign language preferred
Strong customer service/interpersonal skills
Benefits And Perks
Here are just some examples that Getty offers/provides for full-time employees:
Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
403(b) Employee Investment retirement plan – with up to 5% Getty Match
Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
Educational Assistance and professional development
Paid Vacation, Sick and Personal Days
12 Paid Holidays
Many positions have bi-weekly Off-Fridays
On-Site Fitness Center at Getty Center
Community service opportunities
To learn more about our comprehensive benefits and long list of perks, go to Getty HR .
Equal Opportunity Employer
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.
Seniority level
Associate
Employment type
Part-time
Job function
Customer Service
Industries
Museums, Historical Sites, and Zoos
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