We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!
Why should you join our team?
We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first.
Role Summary
Our Virtual Patient Coordinator takes pride in speaking with patients, provides highly personalized care and is patient and professional with all phone interactions and email correspondence. This position provides direct assistance to patients, providers, and financial team to ensure proper registration of patients.
Some day-to-day responsibilities include:
Answers all incoming calls, emails and live chats
Transfers calls or takes messages as necessary
Registers new patients in electronic medical record
Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider
Emails new patient "welcome packets" after successful registration
Provides patients with accurate information when answering questions and concerns
Maintains patient records and protects patient confidentiality
Education, Licenses, Certifications
Bachelor's degree
Exceptional customer service skills
Bilingual in English and Spanish
Employment Type
This is a full-time non-exempt remote position working PST hours!
Compensation
The salary range for this role is $20-25/hr. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees.
Benefits
Investing in you today
Competitive Medical, Dental, and Vision Plans
Paid Time Off to enjoy "you" time!
WFH Setup and Electronic Stipend
Additional benefits - WageWorks Commuter Benefits, Pet Insurance, Discounted rates on home and auto insurance
Career development and cross-training opportunities
Investing in your future
401k Match with up to 4% matching
Fertility Benefits Program
Paid Life and Disability Insurance
Don't have it all? We still welcome you to apply!
At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
We are scientists. We are humanists. We are passionate about fertility.
Visit our Careers Page to learn more about us! www.springfertility.com/careers
California and Oregon Employees Only - In accordance with CDC, state and local guidelines, Spring Fertility requires all on-site (or remote employees who come on-site) to be fully vaccinated for COVID-19. To be considered for employment opportunities at Spring Fertility, candidates must be fully vaccinated (including all eligible boosters recommended by the CDC) by potential start date. If not eligible to be boosted at this present time, it will be required when you meet eligibility should you be offered a position at Spring. Exceptions will be made for candidates who are not able to be vaccinated due to medical or religious reasons under federal, state, and local laws.
CCPA disclosure notice here.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Spring Fertility by 2x