About Us: GlobeTrek Consulting is a premier travel agency committed to delivering exceptional travel experiences to our clients worldwide. With a focus on personalized service and attention to detail, we strive to make every journey memorable and stress-free. As an industry leader, we embrace innovation and excellence in all aspects of our business.
Job Description: GlobeTrek Consulting is seeking a dedicated Virtual Hotel Booker - Entry Level to join our team. In this role, you will be responsible for managing flight reservations through our online booking platforms, providing expert guidance and support to clients, and ensuring seamless travel experiences. The ideal candidate will have a passion for travel, excellent communication skills, and a meticulous attention to detail.
Responsibilities:
Utilize online booking systems to make flight reservations for clients based on their preferences, budget, and travel itineraries
Respond promptly and professionally to client inquiries via email, phone, or online chat, providing accurate information and assistance
Coordinate with airlines to secure bookings, negotiate fares, and communicate special requests or accommodations
Stay informed about flight schedules, routes, and pricing to provide clients with the best available options for their travel needs
Process payments and issue tickets, ensuring accuracy and completeness of all booking details
Assist clients with any changes, cancellations, or adjustments to their reservations, following established procedures and policies
Provide exceptional customer service, addressing any issues or concerns promptly and effectively to ensure client satisfaction
Collaborate with team members to optimize processes, streamline operations, and enhance the overall customer experience
Requirements:
Previous experience in flight reservations, travel booking, or related customer service roles preferred
Strong communication skills, both written and verbal, with a professional and courteous demeanor
Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously
Proficiency in using online booking systems and other travel-related software applications
A passion for travel and a commitment to delivering outstanding service to clients
Ability to work independently in a remote setting, as well as collaboratively as part of a team
Flexibility to work non-traditional hours, including evenings, weekends, and holidays as needed
Benefits:
Competitive pay commensurate with experience
Flexible remote work arrangements
Opportunities for career advancement and professional development
Discounted travel benefits for employees
Comprehensive training and support to enhance job performance and skills development
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Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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