LoneStar Voyages is a leading travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in crafting personalized itineraries and unforgettable journeys for individuals, families, and groups. Our team is passionate about travel and committed to delivering top-notch service to ensure our clients' trips exceed expectations.
Job Description:
As a Virtual Customer Care Specialist at LoneStar Voyages, you will be responsible for delivering outstanding customer service to our clients, ensuring their needs are met throughout their travel journey. Working remotely, you will assist clients with inquiries, bookings, and post-trip support to enhance their overall experience with our agency.
Responsibilities:
Client Support: Provide prompt and courteous assistance to clients via phone, email, or chat, addressing inquiries, resolving issues, and offering solutions to ensure a positive experience
Booking Assistance: Assist clients with booking travel arrangements, including flights, accommodations, transportation, and activities, ensuring accuracy and meeting client preferences
Information Provision: Provide accurate and detailed information about travel destinations, itineraries, travel requirements, and agency policies to clients, answering questions and offering recommendations
Booking Management: Utilize booking platforms and reservation systems to make and manage travel bookings, enter client information accurately, and confirm booking details with clients
Follow-up: Conduct post-booking follow-up with clients to confirm details, gather feedback, and address any additional needs or requests
Problem Resolution: Proactively identify and resolve any issues or challenges encountered by clients during their travel experience, ensuring timely and effective resolution
Documentation: Prepare and organize travel documents, including itineraries, tickets, and confirmations, ensuring all necessary information is provided to clients
Customer Feedback: Gather feedback from clients about their travel experiences, preferences, and satisfaction levels, providing insights to improve service quality and client satisfaction
Qualifications:
High school diploma or equivalent; additional education or training in customer service, hospitality, or travel and tourism is preferred
Proven experience in customer service, client support, or related roles, with a strong focus on delivering exceptional service and building positive client relationships
Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and team members
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
Proficiency in using office software and communication tools, including Microsoft Office Suite, email, and chat platforms
Ability to work independently and remotely, while also collaborating effectively with team members and clients
Adaptability and flexibility to handle changing priorities and accommodate client needs in a dynamic work environment
Customer service orientation and a genuine passion for helping clients create memorable travel experiences
Benefits:
Competitive pay commensurate with experience
Flexible work hours and the ability to work remotely from any location
Opportunities for professional development and advancement within the company
Positive and collaborative work environment within a passionate team of travel enthusiasts
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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