The Virtual Budtender serves customers by processing incoming online orders, providing product and service information, and resolving problems. Using a solution-based mindset, the Virtual Budtender will also assist guests who have had an unsatisfactory experience and will resolve issues to ensure customer satisfaction.
Responsibilities
Process and confirm Curbside and Delivery orders.
Maintain customer accounts and update information as needed.
Provide appropriate and correct information for incoming customer orders.
Process orders in a timely manner while maintaining excellent customer service.
Maintain open communication with all relevant departments when there are any changes to deals, discounts, or other promotional items.
Troubleshoot guest and product issues.
Answer phone calls from guests with proper phone etiquette.
Resolve customer complaints via phone, email, or internet platforms.
Maintain a positive attitude when faced with misplaced criticism or frustration.
Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem.
Complete reviews on all business platforms.
Create product descriptions for items sold in-store and online.
Monitor the Company website for discrepancies in the information.
Ensure Company goals, deadlines, and performance standards are met.
Maintain regular and consistent attendance as scheduled by department leadership.
Consistently maintain a professional, neat, and well-groomed appearance adhering to Company's Brand Standards.
Provide superior customer service by exuding a friendly, easygoing, and professional demeanor.
Explain the Company's procedures and policies to customers and ensure smooth processing.
Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
Maintain Social platforms as indicated by management; post events, communications, and participate in marketing campaigns via social media.
Demonstrate a strong work ethic, and the willingness and ability to put forth the level of effort required to fulfill job duties.
Be well informed of information and knowledge shared on the Company's communication platforms, and actively seek additional knowledge.
Maintain an elevated knowledge of cannabis, cannabis products, brand standards, and compliance.
Work must be done on company-issued equipment only while connected to enterprise-grade secured networks.
Other duties may be assigned similar to the above consistent with the knowledge, skills, and abilities required for the job. Not all of the duties may be assigned to a position.
The above essential functions are representative of the major duties of positions in this job classification. Specific duties and responsibilities may vary based on departmental needs.
Supervisory Responsibilities
None.
Qualifications
Data entry skills.
Strong organizational skills.
Ability to perform simple calculations.
Proficiency in all Microsoft Office applications.
Excellent analytical and problem-solving skills.
Ability to type 50 WPM average strongly preferred.
Discretion in handling sensitive Company information.
Ability to act with integrity, professionalism, and confidentiality.
One (1) year of customer service experience in a relevant field.
Ability to effectively interact with internal and external business partners.
Must be 21 years or older.
High school diploma or equivalent.
Possess a valid Nevada Agent Card.
OSHA 10 General Industry Certification.
Bilingual (English/Spanish) strongly preferred.
Understanding of relevant health and safety regulations.
Ability to commute to work location and perform duties while on premises.
Ability to multi-task and remain calm and professional in a fast-paced environment while ensuring attention to detail.
Physical Demands
Ability to stand or sit for extended periods of time.
Ability to bend, stretch, and handle or feel objects.
Ability to lift and carry 25 pounds or more, without assistance.
Ability to read, write and effectively communicate in English.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Alternative Medicine
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