LoneStar Voyages is a leading travel agency dedicated to providing exceptional travel experiences to our clients. We specialize in crafting personalized itineraries and unforgettable journeys for individuals, families, and groups. Our team is passionate about travel and committed to delivering top-notch service to ensure our clients' trips exceed expectations.
Job Description:
As a Virtual Appointment Setter/Scheduler at LoneStar Voyages, you will play a vital role in our operations by effectively managing appointments and schedules to optimize client engagement and ensure smooth workflow within the agency. You will be responsible for coordinating appointments between clients and travel advisors, maintaining accurate records, and providing excellent customer service.
Benefits:
Competitive pay commensurate with experience
Health, dental, and vision insurance options
Retirement savings plan (401k) with company matching
Paid time off and holidays
Opportunities for professional development and advancement within the company
Employee discounts on travel services and products
Positive and collaborative work environment within a passionate team of travel enthusiasts
Responsibilities:
Appointment Scheduling: Manage and schedule appointments for clients to meet with travel advisors
Client Communication: Communicate with clients via phone, email, or other communication channels to confirm appointments and provide necessary information
Calendar Management: Maintain and update the appointment calendar to ensure accurate scheduling and avoid conflicts
Follow-up: Conduct follow-up calls or emails to confirm appointments and remind clients of upcoming meetings
Database Management: Maintain client databases and ensure that all client information is accurate and up to date
Administrative Support: Provide administrative support to the travel advisors as needed, including preparing documents and organizing files
Customer Service: Deliver exceptional customer service by addressing client inquiries, resolving scheduling conflicts, and ensuring client satisfaction throughout the appointment process
Performance Tracking: Track appointment metrics and provide regular reports on scheduling activities and performance
Qualifications:
High school diploma or equivalent; additional certification or training in administrative support is a plus
Proven experience in appointment setting, scheduling, or related administrative roles
Excellent communication skills, both verbal and written
Strong organizational skills with the ability to multitask and prioritize tasks effectively
Proficiency in using scheduling software and Microsoft Office Suite
Attention to detail and accuracy in maintaining records and scheduling information
Ability to work independently as well as part of a team
Customer-centric attitude with a focus on delivering exceptional service
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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