Vice President, Third Party Operations

Company Description

Public Storage is recognized as one of America’s Best Large Employers by Forbes and our employees have also voted us as a Great Place to Work, having Best Career Growth, ranked us in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

With more than 2,900 locations nationwide, Public Storage is the leader in the self-storage industry, and given our number of tenants, we may very well be the world's largest landlord. We've experienced unprecedented growth over the past four decades, and it's in no small part due to the dedicated team that has helped us become an S&P 500 industry leader, the country's largest real estate investment trust (REIT), and the most recognizable name in self-storage.

Job Description

We are seeking a dynamic Vice President of Third-Party Operations to lead one of our key growth platforms. This leader will focus on enhancing client satisfaction, streamlining operations and driving results. If you are passionate about change management, process optimization, and delivering exceptional customer service for a growing line of business; this is the perfect opportunity for you.

Key Responsibilities

• Customer Management: Deliver exceptional service by managing client relationships with tact and firmness, ensuring high levels of satisfaction and loyalty.
• Change Management: Lead and implement effective change management strategies to improve processes and drive operational efficiency.
• Process Optimization: Build, repair, and optimize processes to ensure seamless and efficient operations.
• Internal Collaboration: Foster strong relationships with internal teams, leveraging resources to drive outcomes and support client needs.
• Operational Oversight: Understand and manage the operational aspects of third-party client services, ensuring alignment with business goals.
• Results Driven: Focus on achieving measurable results and operational excellence.
• Leadership: Inspire and motivate team members by providing clear direction, setting high standards, and fostering a collaborative and inclusive team culture.
• Performance Optimization: Set clear performance goals, monitor progress, and implement strategies to enhance individual and team productivity. Address performance issues promptly and constructively, promoting a high-performance culture.
• Development: Invest in the professional growth of team members through continuous training, mentorship, and performance feedback. Identify and nurture potential leaders within the team, ensuring succession planning and career development opportunities.
• Communication: Facilitate open and transparent communication within the team, ensuring that all members are informed, engaged, and aligned with company objectives and client requirements.
• Third Party Operations Management: Oversee and manage all aspects of third party operations, including the development and maintenance of relationships with external partners, ensuring compliance with service agreements, optimizing operational processes, and driving performance improvements to meet organizational goals.
  
  

Qualifications

• 12+ years of experience with 7+ years of progressive P&L leadership experience, operations leadership and or Client Services leadership experience required
• Bachelors Degree or advanced degree highly preferred (MBA, MHA, etc.)
• Change Management Expertise: Proven track record in leading change and managing transitions effectively. Bias towards action with an ability to quickly learn from mistakes and thrive in an innovative, high-growth, fast-paced environment.
• Process Improvement Skills: Strong ability to build, repair, and streamline processes for maximum efficiency.
• Leadership Presence: Proven ability to effectively influence and manage conflicts and navigate complex interpersonal dynamics, build consensus, and drive positive outcomes in high-pressure situations.
• Customer Service Excellence: Exceptional customer management skills with a focus on effective communication, problem solving and prioritization.
• Results-Oriented: Demonstrated ability to set and achieve ambitious goals and drive operational success.
• Operational Acumen: Deep understanding of operational processes and how they impact overall business performance.
• Innovative Problem-Solving: Demonstrated ability to think creatively and develop resourceful solutions to complex challenges.
• Strategic Thinking: Capable of devising and implementing innovative strategies that optimize processes, enhance efficiency, and deliver exceptional results. Strong ability to adapt and respond to changing circumstances with agility and creativity.
• Resource Optimization: Skilled in maximizing the use of available internal and external resources to achieve project objectives and enhance team performance. Ability to identify and implement cost-effective solutions without compromising
  
  

Additional Information

Compensation

Base Pay Range: $135,000 - $180,000

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of our total awards approach to compensation which is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses or incentives.

One of our values pillars is to work as OneTeam and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month.

• Our office is located in west Glendale, near Interstate 5 and Western, just south of downtown Burbank
  
  

All your information will be kept confidential according to EEO guidelines.