Vice President Service Delivery

About Us

Chorus Innovations is a fast-growing healthcare technology company with an adaptive platform as a service (PaaS) that enables the rapid development of mobile, desktop, text messaging and interactive voice applications. Chorus’ platform currently powers transformative healthcare, biomedical research and community health projects across institutions and public health agencies nationwide. We believe every community should have world-class health technology so they can thrive.

Our mission is to improve the lives of people and communities by democratizing technology development in health and research.

About the Role

We seek a Head of Delivery to lead our enterprise software project delivery teams using our low/no code innovative platform. This role is central to managing and optimizing the execution of ongoing software projects, ensuring operational excellence and aligning with strategic business goals.

You will guide a talented team, setting new performance standards and championing efficiency and innovation. Your work will not just meet but redefine industry standards in public and behavioral health, with each project reflecting our commitment to quality and transformative health impact. Your leadership will cultivate a dynamic team environment, agile and focused on our core mission. Through your vision, we'll navigate the complexities of health tech delivery, making tangible differences in community health outcomes.

Your role is pivotal in shaping our delivery practices, turning every project into a success story that resonates across the health sector. Your influence will extend beyond project metrics, embodying the change and progress in healthcare technology. This role is your opportunity to be at the forefront of a health tech revolution, making a lasting impact on society

What You’ll Do:

• Execute strategic plans to continuously enhance Chorus’s service offerings and contribute to the evolution of our products through experience-based feedback and recommendations
• Lead the delivery of consulting and implementation services to our customers, overseeing resource management, project delivery, and operational success strategies to ensure high quality service delivery.
• Direct the strategic execution of multiple software projects, focusing on high product quality, resource efficiency, and adherence to timelines and budget constraints.
• Create customized service offerings tailored to meet the specific needs of our enterprise customers, including defining the value proposition, scoping services, developing collateral, project planning, and pricing
• Manage and foster seamless collaboration between Solution Architects, Platform Configurators, Quality Assurance, Program Managers, Product Managers, Designers, Technical Project Managers, and Customer Success, Support.
• Be accountable for gross margin, resource utilization, time-to-value, quality of service, and customer satisfaction metrics through effective budgeting, forecasting and operational planning.
• Build and scale service operations, including people, processes, systems, and tools, to deliver a world-class customer experience while developing effective and efficient delivery methodologies
• Identify and address resource risks and skill gaps, orchestrating strategic hiring, role realignment, and team structures to ensure our team's composition meets the evolving project demands and revenue goals
• Involve and inform research and development teams to create critical enhancements, features, templates, and accelerators needed to more profitably deliver enterprise software at scale
• Act as a Chorus evangelist, supporting sales efforts by promoting services as an executive sponsor for for strategic customers to ensure successful outcomes

The Experience You’ll Need:

• Demonstrated track record with a minimum experience of 15 years in project portfolio management and/or management consulting
• Minimum 5 years of leadership experience in a similar role.
• Proven success in building, growing, and scaling technology-based delivery businesses, including managing and leading technical, cross-functional teams (eg solutions architecture, implementation, program management, and customer success, training, and support teams)
• Strong ability to influence, negotiate, and build consensus with executive and senior management, customers, and partners, with excellent communication, presentation, and interpersonal skills
• Proven background in strategic planning and resource management, with the ability to manage complex project portfolios and achieve efficient resource utilization
• Demonstrated ability to integrate financial management within delivery operations, ensuring projects meet financial objectives and contribute to business growth
• A passion for driving enterprise change management in software delivery, with a keen interest in public and behavioral health impact, is highly valued
• Experience with low/no code platforms is preferred, showcasing the ability to quickly adapt to and leverage new technologies for delivery excellence
• A passion for driving enterprise change management in software delivery, with a keen interest in public and behavioral health impact, is highly valued

What Success Looks Like:

• Initiatives to improve quality, reliability, efficiency, and repeatability of services should be completed on time and within budget, with clear and measurable goals established to track progress and success
• Financial success for the Delivery organization should be achieved through strong performance on metrics such as bookings, revenue, project and gross margin, revenue per employee, and billable employee, with a track record of meeting or exceeding targets and demonstrating financial acumen
• Team performance should be measured and reported regularly, with action plans developed to address any areas of weakness or opportunity for improvement
• Effective collaboration and communication with other departments, including Sales, Research & Development, and Operations is essential

Why You’ll Love Working with Us:

• A mission-driven company – be part of a team that is helping to improve people’s lives by democratizing technology development in health!
• Full medical, dental, vision and life insurance benefits
• 401K matching
• Company stock options
• Unlimited paid vacation
• Performance bonuses
• Company support for career and skill development
• Fun company events and outings
• Chorus is an equal opportunity employer with a commitment to diversity and inclusion

The anticipated base salary for this position is $220-$240k

The base salary offered is determined by several factors, including but not limited to the applicant's qualifications, relevant experience, specific skills, level of education, certifications or professional licenses, and geographic location where the job will be performed. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include any bonus, equity, or benefits.

Total compensation package also includes performance bonus and stock options. Final compensation will vary based on experience and various other factors.

Chorus Innovations values diversity as a core principle of the work we do and the communities we serve. We are committed to equal employment opportunity, and we do not discriminate on the basis of race, color, religious creed, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, sex, sexual orientation, military and veteran status, gender, gender identity, gender expression, or any other protected characteristic.

Disability Accommodation for Applicants to Chorus Innovations

At Chorus Innovations, we are committed to fostering an inclusive and accessible workplace environment for all individuals, including job applicants with disabilities. We recognize the value that individuals with diverse abilities bring to our organization and are dedicated to providing equal opportunities for all applicants.

If you require accommodations at any stage of the job application process due to a disability, please inform us of your needs. We will do our best to work with you to ensure that reasonable accommodations are made to facilitate your participation in the recruitment process.

Please note that accommodations will be provided in a manner that respects your privacy and confidentiality. Disclosing a disability or requesting accommodations will not affect your candidacy or opportunities for employment with Chorus Innovations.

To request accommodations or discuss your needs further, please contact careers@joinchorus.com. We encourage you to reach out as early as possible to ensure that appropriate arrangements can be made.

Thank you for considering Chorus Innovations as a potential employer. We look forward to the opportunity to work together and to creating an inclusive workplace where all individuals can thrive.