Vice President, Sales Center of Excellence (COE)

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

The Vice President, Sales COE is a key member of the COO management team. You'll be responsible for overseeing the alignment of key business areas and ensuring the achievement of the company's strategic goals. Key areas of responsibilities include but are not limited to demand generation strategy and execution, driving pipeline governance to ensure long-term sustainable growth, and unlocking global sales productivity via field enablement initiatives.

• Develop and implement strategies to drive revenue growth and market penetration.
• Ensure alignment of the different parts of the field organization including Sales, Marketing, Operations and Customer COE and make ongoing recommendations for improvement.
• Delivers integrated business plan for the business unit and manages resource allocation and performance management.
• Adapt to evolving business models; scale for growth; adopt and syndicate best practices/standards.
• Drive innovation and transformation plans.
• Oversee sales and business development teams to drive coordinated inbound and outbound pipeline generation activities
• Responsible for pipeline coverage development (over a rolling four quarter horizon) and pipeline quality
• Implement processes to ensure pipeline development and pipeline quality, as well as identify and address bottlenecks.
• Management of the multiple sources of demand to reach short-term objectives.
• Elaborate enablement plans aligned to GTM strategic objectives and gaps identified in the field organization.
• Ensure the field organization is constantly up-to-date regarding new product innovations and releases, sales plays, and sales methodology.
• Identify reasons for low performance and implement strategies for improvement.
  
  

What We're Looking For

• Advanced experience in Revenue Operations, Business Development and Enablement leadership in a SaaS business
• Strategic support for growth initiatives
• Global / Regional blueprinting and execution
• Advance Direct sales experience in license and/or cloud software sales is required.
• Advanced leadership experience with people responsibility
• Experience leading diverse functional organizations
• P&L experience
• Experience with budget management preferred
• Experience in managing demand/sales support functions (COE, Value Engineering, Presales, Operations)
  
  

Perks/Benefits

• Private Medical, Dental and Vision
• Health Savings Account
• Pre-Tax Benefit Accounts (FSA)
• Commuter Benefits - transit and parking
• Flexible Time off (Full time salaried (exempt) employees)
• 12 Days of observed holiday entitlement
• Basic Life insurance, Short-Term Disability and Long-Term Disability insurance
• 401(k) Retirement Plan
• Professional Development Stipend
• Remote Equipment Expense Reimbursement
• Mental Wellness Employee Assistance Program
• Monthly wellness and telecommunications reimbursements
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Perks at Work discount scheme
• Pet Insurance reimbursement
• Employee Referral Programme
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!
  
  

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com. If you need to speak to someone please ask!

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.