Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.
As the Vice President of Operations at Responsive, you will play a key role in enhancing operational efficiency and aligning with the company's strategic goals. Reporting to the Chief Operating Officer, you will oversee Legal Operations, Operational Excellence, and Administration teams. Your leadership will ensure our operations are streamlined, cost-effective, and aligned with our mission and values.
Location: Hybrid from Portland OR, Dallas TX, Boston MA, SF Bay Area, Kansas City, MO
Remote applicants outside of these geographies will not be considered
Reports To: Chief Operating Officer
What you will do:
Strategic Oversight: Develop and scale Operational Excellence to support growth. Create a strategic vision for Legal Operations, including Contracts, Compliance, Procurement, and office administration, ensuring continuous process improvement.
Performance Monitoring and Improvement: Analyze operations to identify areas for improvement. Address efficiency issues proactively, driving operational excellence and implementing frameworks like OKRs.
Project and Initiative Management: Guide the direction of departmental projects to align with company goals. Use Lean and Six Sigma principles to improve process efficiency.
Legal Operations: Lead the legal team to ensure compliance with laws and regulations. Manage legal matters efficiently, including contract management, regulatory compliance, and risk assessment. Provide guidance on legal issues such as contract negotiations, intellectual property, and data privacy.
Facility Operations: Oversee global facility operations, focusing on cost reductions and vendor relationships.
Sustainable Growth: Demonstrate a deep understanding of scaling processes in a fast-paced organization, implementing sustainable growth strategies.
Who you are:
5-10 years in a supervisory capacity within Operations or a related field, specifically in the SaaS industry.
Leadership: Proven leadership in the SaaS sector, with experience in project management and business process optimization.
Business Insight: Deep understanding of SaaS business dynamics.
Decision-Making: Exceptional decision-making skills, considering various factors and their impacts.
Communication: Strong communication and interpersonal skills, fostering collaboration across the organization.
Analytical Skills: Excellent analytical and problem-solving abilities, with attention to detail.
Lean Methodologies: Experience with Lean methodologies; Lean Six Sigma certification strongly preferred.
Team Management: Proven track record in managing multiple teams and projects, effectively scaling operations and systems.
Global Team Leadership: Experience leading and collaborating with diverse, global teams, including teams in India, the US, and other locations. Strong cross-cultural communication skills and the ability to navigate time zones and cultural nuances.
Startup Experience: Experience working with startup founders and scaling SaaS product companies.
Process Improvement: Documented success in process improvement initiatives and Lean implementations.
Certifications: Lean, Six Sigma certifications preferred.
Additional Information
The compensation range for this role is $180,000-$265,000 On-Target Earnings (base + bonuses), depending on experience and location.
At Responsive, our mission is to establish ourselves as one of the best places to work by building trust, respecting personal boundaries, valuing work-life balance, promoting diversity, and inclusiveness, and instilling a true sense of ownership and belonging among every employee that will transcend to delighting customers and creating true market value.
People feel empowered, supported, and included
Trust and transparency are built into the way we work
Creativity, curiosity, and continuous improvement are encouraged and nurtured
US-Based Employees can look forward to the following benefits:
Competitive Compensation, Company Bonus
401k with company matching
Unlimited professional development and ongoing learning through LinkedIn Learning Solutions
4 weeks of paid vacation, paid sick days, and paid bereavement
4 week sabbatical after 5 years of service
Weekly virtual yoga sessions
Mental Wellness Program (EAP) to support your well-being and self-care
Team events, such as happy hours, off-sites, and team building events
Best-in-class health benefits, company paid for employee and company contribution for family coverage
Associates based outside of the US will enjoy similar benefits, comparable and specific to their national standards
Responsive is committed to building and fostering a diverse and inclusive culture that we can all be proud of. We encourage people of all cultures, ethnicities, ages, backgrounds, races, national origins, genders, sexual orientations, religions, and abilities to apply for our open positions. If you are also committed to this kind of culture and see yourself joining our team, please apply - we look forward to learning more about you!
Seniority level
Executive
Employment type
Full-time
Job function
Management, Project Management, and General Business
Industries
Software Development
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