Vice President Operations

NOTE: This position will be based out of our headquarters in Franklin, TN, and requires extensive travel.

Who we are:

Fourteen Foods is the largest Dairy Queen franchisee, with over 250 restaurants in 13 states, and we’re growing! We are faith-based with a Mission of “Shepherding world-class restaurants that celebrate our commitment to faith, people and community.” Our headquarters is in Franklin, TN. and we also have offices in Bloomington, MN., and Louisville, KY. Please visit www.fourteenfoods.net to learn more about us.

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Position Summary:

The Vice President of Operations will play a key role in developing and implementing strategic plans to drive revenue growth, enhance customer satisfaction, and increase operational efficiency. The VP, Ops is responsible for overseeing all aspects of operations, including but not limited to supply chain management, inventory control, quality control, and overall performance of our restaurants. The VP of Operations will provide leadership and direction to ensure the restaurant operates in accordance with all established policies, procedures, standards, Company values, and applicable federal, state, and local laws.

This role will oversee, lead, and develop operations and teams of approximately 125 +/- Dairy Queen restaurants in TN (including our new Flagship store!), MN, WI, SD, IA, and NE. It will also lead the process of new openings because we are growing! Accordingly, this number, and the specific states, may change as we grow.

​Experience & Qualifications:

• Minimum of 10 years' experience in the fast-food industry in a Senior Leadership role is required.
• Demonstrated exceptional leadership attributes, qualities, and understanding is a must.
• Experience leading a minimum of 75 QSR locations concurrently, and in multiple states.
• Must have full profit and loss experience for a minimum of 75 QSR locations.
• Must possess and maintain a valid driver’s license and successfully pass a motor vehicle record and background check.
• Possession of Food Handler’s Permit and/or ServSafe Certification (where required).
• Bachelor’s degree in business administration, Hospitality, or related field strongly preferred.

Essential Functions:

• Manage, Supervise, and lead regional DOs, DMs, and GMs to ensure profitability, efficiency, and customer satisfaction in each store.
• Manage assigned regional restaurants to defined levels of operations excellence in accordance with all established Company policies, procedures, and standards, Company values and applicable federal, state, and local laws.
• Develop and implement operational strategies to maximize profitability, efficiency, and customer satisfaction.
• Oversee the development and implementation of effective supply chain management strategies to ensure timely delivery of products and services.
• Develop and manage budgets for all operational areas, ensuring that expenses are within budgeted amounts.
• Monitor and analyze key performance indicators (KPIs) to identify trends and areas of improvement.
• Build and maintain strong relationships with key stakeholders, including suppliers and vendors.
• Oversee training and development of restaurant managers and staff to ensure consistent delivery of high-quality service and products.
• Maintain a strong understanding of industry trends and competition and develop strategies to maintain a competitive edge.
• Administers all aspects of the business with impeccable integrity. Ensures all Managers are aware of, understand, share, and practice the Company’s values and operating philosophies through role modeling and ongoing education. Enforces and complies with all federal, state, and local laws governing the employer-employee relationship, including but not limited to those pertaining to employment, harassment /discrimination, wage and hour, breaks, disabilities, leaves of absence, termination of employment, worker’s compensation, unemployment compensation, etc.
• Always puts the needs of DQ Fans as his/her top priority and ensures the team provides a level of service that consistently meets or exceeds Guest expectations, regardless of sales channel. Relentlessly pursues excellence in product quality, speed-of-service, order accuracy, cleanliness, and overall friendliness and hospitality.
• Recruits, interviews, hires, trains, coaches, develops, motivates, and retains a best-in-class team of professional Associates capable of delivering the DQ brand experience to consumers.

Fourteen Foods is committed to creating a diverse environment and is proud to be an equal opportunity employer.