Vice President of People & Culture

Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Provides the strategic direction, tactical planning and operational oversight for all Human Resource functions including Recruitment, Compensation, Benefits, Team Member Services, Training, Communications, and Employee Relations.

Primary Duties and Responsibilities:

• Promotes superior guest service
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani
• Direct responsibility of all areas outlined within the position summary
• Develop partnerships with all departments to foster property goals and guest service excellence
• Provides strong leadership to the property by executing programs for team members which foster positive attitudes toward company goals
• Designs, develops, and implements strategic planning activities within the human resources platform
• Develops the annual operating and capital budgets aligned with the Human Capital Plan strategies and effects appropriate controls and measurements to judge success in meeting the approved budgets
• Provides guidance and advice to all senior leaders within the company as it relates to human resource activities, application of employment-related laws and company policies
• Champions the communication of the shared vision of great guest service to all team members
• Identifies all service barriers and acts to eliminate those barriers
• Recognizes and rewards outstanding service providers and works to improve under-performing service providers
• Facilitates the creation and measurement of performance metrics
• Evaluates all areas of responsibility for continuous improvement opportunities and develops plans to implement process improvements
• Administers all Human Resource company policies and procedures

Secondary Duties and Responsibilities:

• Ensures compliance with preference, gaming regulations and internal controls along with all Tribal, Local, State and Federal laws, rules, and regulations
• Provides leadership coaching, career development and professional guidance to those positions within the direct reporting lines
• Serves as a member of the Executive and Operational Leadership Committees
• Enforces policies and procedures as required by HIPAA, Confidentiality and Privacy laws and rules

Competencies:

• Designs, develops, and implements strategic planning activities with sufficient detail to append associated budgets and goals
• Designs, develops, and implements preventive labor policies, procedures, and programs in order to maintain a union-free work environment
• Effective utilization of evaluation programs
• Excellent presentation design and delivery skills
• Aligns enterprise business goals with human capital development plans and strategies
• Demonstrates knowledge of all elements of change management actions

Training Requirements:

• Executive Leadership Development programs
• CER and purchasing procedures
• Completion of all system training programs (i.e., Workday, Kronos, or other applicable system training)

Minimum Education and Requirements:

• Bachelors’ Degree in Human Resources, Business Administration, Communications, or a related field plus ten years of progressive Human Resources/Guest Service management experience
• At least five years of Director level experience in Human Resources within a high volume, complex casino and/or hospitality environment
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment
• Demonstrated knowledge in Compensation, Benefits, Employee Relations, Communications, Training, Recruitment, and Guest Experience Improvement
• Demonstrated knowledge of all applicable employment laws and regulations as well as negotiations, budgeting, and strategic planning
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate computer skills in Word, Excel, and Outlook

Preferred Qualifications:

• Certified Human Resource Professional certification is preferred (i.e., PHR/SPHR)
• Indian gaming experience and preference rights