Our client is looking for a VP of Operations that is responsible for directing and leading all hands-on operational needs for the Brand. You will lead initiatives of the Operations Director’s to enthusiastically grow the system and brand by improving Average Unit Volume growth, positive check count and overall system profitability.
Responsibilities
Meets or exceeds company sales and profit expectations while maintaining standards in all areas
Forecast business trends for company operations
Ability to analyze and synthesize large amounts of quantitative and qualitative information and extrapolate the business and financial significance of the information
Actively seek input for key business decisions, and providing sound business advice and allocation of useful resources
Meet and/or exceed monthly Key Performance Indicator metrics all levels
Drive profitability at regional, district and unit levels through direct management of strategic initiatives by the Operations Director’s.
Implement, execute, manage and follow up on operational brand strategies that improve the profitability at all levels
Motivate, lead, coach and develop the Operations Directors
Ensure compliance with all company standards, and brand standards.
Collaborate and work in conjunction with all departments for overall growth and success of the operations department and team.
Maintain budget controls on all operations activities tied to region and employees.
Projects and practices consistent ownership attributes which provide a high level of customer service at all points of contact
Partner with Marketing and the Field Operations team to train brand stewardship
Develop a written set of operating standards around food preparation, service times, store set up, hospitality, cleanliness, and organization
Look for ways improve throughput and productivity by streamlining operationsImprove food cost, labor cost, and operating expenses by systemically reviewing processes and implementing cost control measures
Review P&L regularly with DMs and GMs to ensure that key financial targets (food cost, labor, op ex, etc.) are being met
Ensure that food quality and guest experience meet brand standards at all times
Ensure that the FGC culture and Core Values are properly represented at all stores and at all times
Monitor morale of the staff and check in with all employees on a regular basis
Ongoing coaching of managers and staffSource, test, and roll out back office systems as necessary
Monitor repairs and maintenance issues
Requirements
Bachelor's Degree
10+ years experience with any combination of restaurant operation experience
5+ years in a Senior Leadership experience within franchisor environment
Consistent record of meeting operational commitments
Restaurant marketing experience a plus
Strong financial acumen, analysis/problem-solving, negotiation and influencing skills.
Ability to handle multiple tasks within a constantly changing and demanding environment.
Strong project management and organizational skills; demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
Excellent communication (written and oral), and problem solving skills.
Expert-level skill with Microsoft computer skills, i.e. Word, PowerPoint, Excel, and Outlook.
Expert-level skill with various operational point-of-sale (POS) systems.
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Seniority level
Executive
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Staffing and Recruiting
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