Vice President of Operations, The Hills

Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: The Hills Golf Club, situated in Quogue, NY.

The Hills Golf Club is currently seeking a full-time Vice President of Operations.

As the Vice President of Operations for The Hills Golf Club, you will be responsible for overseeing operational excellence and driving strategic growth within our club. Reporting directly to the Regional SVP, you will play a pivotal role in ensuring exceptional member experiences, optimizing operational efficiency, and making significant contributions to the overall the success of the organization.

Duties & Responsibilities

Operational Leadership:

• Provide leadership to the operations team, ensuring alignment with the company's goals and values. Closely partner with sales and development teams.
• Develop and execute strategies to enhance guest satisfaction, loyalty, and engagement, delivering unparalleled luxury and service.
• The VP of Operations will focus on the mid- and long-term goals of the Club, overseeing the GM, that will focus on the day-to-day operations.
• This leader will work closely with development teams to ensure that amenities are delivered on-time and prior to opening.
  
  

Financial Management

• Collaborate with the Chief Financial Officer (CFO) to establish and manage budgets, financial forecasts, and performance metrics, aiming to achieve revenue and profitability targets.
• Implement cost-effective measures without compromising service quality, while identifying opportunities for revenue growth.
• Comprehending the entire growth journey and the essential phases involved in broadening to offer a functional, financially prudent member and employee experience.
  
  

Member Experience

• Champion a culture of exceptional member service by setting high standards and leading by example.
• Monitor member feedback and implement strategies for continuous improvement of the member experience, addressing issues promptly.
• Maintaining a strong emphasis on member communication to further cultivate trust.
  
  

Staff Development

• Foster a positive and motivating work environment, with a focus on employee training, development, and performance management.
• Promote teamwork, open communication, and professional growth within the operations team.
  
  

Property Management

• Ensure the property's physical upkeep, safety, and aesthetics exceed established standards.
• Oversee development, renovations, capital projects, and maintenance initiatives to enhance property value and member comfort.
• Strategic Planning:
• Collaborate with the executive team to develop and implement short-term and long-term strategies that drive sustainable growth.
• Identify emerging trends and opportunities in the luxury hospitality and golf resort sectors, recommending innovative solutions.
  
  

Regulatory Compliance

• Ensure full compliance with local, state, and federal regulations governing the hospitality industry, including health, safety, and environmental standards.
  
  

Skills & Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or a related field; MBA preferred.
• Robust business acumen with experience in pre-opening of golf operations.
• Proven track record of at least 10 years in senior leadership roles within the luxury or private club operations field.
• Strong financial acumen and experience in budget management.
• Exceptional communication and interpersonal skills.
• Ability to inspire and lead a diverse team towards a common vision.
• Strategic/Entrepreneurial thinker with the ability to identify and capitalize on market trends.
  
  

Benefits

• Competitive Pay
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Holiday Pay
• Work-Family Culture
• Join a fast-growing company that offers exciting career development opportunities.
• Be a part of a dynamic community that values teamwork and fosters personal growth.
• Experience the satisfaction of contributing to an organization that prioritizes excellence in all aspects of its offerings.
  
  

The Hills Golf Club is a close-knit, private club and community of 118 residences located in the heart of the Hamptons on New York’s Long Island. The Hills is proud to be part of New York’s summertime destination for families seeking to escape the city and live life at a slower pace while creating unforgettable experiences closer to nature. The Hills offers its members a world-class Tom Fazio golf course, a comprehensive wellness center, outstanding culinary experiences, and Discovery’s signature Outdoor Pursuits program. The Hills is located just 15 minutes from Dune Deck Beach Club in Westhampton Beach, which offers extensive beach programs. At The Hills, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://discoverylandco.com/communities/the-hills-golf-club

Discovery Land Company is a US-based real estate developer and operator of private residential clubs, communities, and resorts, boasting a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that empower individuals and families with the freedom, security, and resources to learn, grow, and play in some of the world's most stunning locations. We are deeply honored to have been recognized as one of the world's top mid-sized employers in 2018 by Forbes magazine. For more information about our company, please visit: http://www.discoverylandco.com.

Compensation: $200,000- $300,000+ annually plus bonus.