As the Vice President of Operations, you will be responsible for overseeing the day-to-day operations, driving operational excellence, and ensuring the success of our multi-branded franchise locations across several states. Your leadership will be instrumental in enhancing efficiency, improving customer satisfaction, and contributing to the overall growth and profitability of our franchise portfolio.
Responsibilities:
Strategic Leadership:
Develop and implement strategic initiatives to achieve operational objectives and financial targets
Provide leadership and direction to regional and district managers in the execution of operational plans
Multi-Unit Management:
Oversee the performance of multiple franchise locations, ensuring consistent operational standards
Collaborate with franchise owners and managers to drive excellence in customer service and brand representation
Operational Efficiency:
Streamline operational processes to enhance efficiency and reduce costs
Implement best practices and standard operating procedures across all locations
Quality Assurance:
Monitor and ensure the quality and consistency of products, services, and customer experiences
Implement quality assurance programs and initiatives
Financial Performance:
Work closely with the Vice President of Finance to monitor financial performance and key operational metrics
Develop and implement strategies to optimize profitability and cost management
Franchisee Relations:
Build and maintain strong relationships with franchise owners and partners
Provide support, guidance, and resources to ensure the success of franchise operations
Team Development:
Recruit, train, and develop a high-performing operations team
Foster a culture of accountability, collaboration, and continuous improvement
Market Expansion:
Collaborate with the executive team to identify opportunities for market expansion and new franchise development
Assess market trends and competitive landscapes to inform strategic decisions
Qualifications:
Bachelor's degree in Business, Hospitality, or a related field; MBA is a plus
10+ of experience in multi-unit operations management within the franchise industry
Proven success in driving operational excellence and financial performance
Strong leadership, communication, and interpersonal skills
Ability to travel as needed to various locations
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Seniority level
Executive
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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