Vice President of Operations - National

About the company: Our client is a leading player in the HVAC industry , committed to delivering top-quality services to customers nationwide. We are seeking a dynamic and experienced leader to drive operational excellence and strategic growth on a national scale.

Key Responsibilities:

Strategic Leadership:

• Develop and execute strategic initiatives to enhance operational performance and achieve organizational goals.
• Collaborate with senior leadership to establish long-term operational objectives aligned with the company's vision and values.
  
  

Operational Excellence:

• Provide guidance and support to general managers, field technicians, and support staff across all locations.
• Oversee day-to-day operations, including revenue generation, resource allocation, and project management.
• Implement best practices and standard operating procedures to improve overall operational efficiency.
• Manage national training programs to ensure consistent skill development across the organization.
  
  

Performance Management:

• Monitor operational metrics and identify areas for improvement.
• Utilize data analysis to drive informed decision-making and continuous improvement initiatives.
• Conduct regular reviews and provide coaching to regional and general managers to optimize performance.
• Ensure compliance with permit processes, service contracts, and call center operations.
• Supervise material cost adherence and approval processes.
  
  

Customer Satisfaction:

• Foster a customer-centric culture and uphold high standards for service delivery.
• Address customer concerns promptly and effectively to maintain satisfaction and loyalty.
  
  

Vendor Relations:

• Cultivate and maintain relationships with key vendors and suppliers to ensure timely access to quality products and services.
• Review contracts and agreements to optimize costs and reduce expenses.
  
  

Compliance and Safety:

• Ensure compliance with regulatory requirements and industry standards.
• Enforce safety policies and procedures to promote a secure work environment.
  
  

Financial Oversight:

• Collaborate with the finance team to develop and manage budgets aligned with financial goals.
• Identify opportunities for cost savings and revenue growth through operational enhancements.
• Manage operational bonus programs, SPIFF, charity initiatives, and oversee accounts receivable and financing platforms.
  
  

Qualifications:

• Bachelor's degree in business administration, engineering, or a related field.
• 7-10 years of operations management experience in the HVAC industry.
• Proven track record of leading and scaling operations in a multi-location environment.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Exceptional leadership and communication skills.
• Ability to travel up to 50% of the time.
  
  

Join Phoenix Proconnect's client and play a crucial role in shaping operational success on a national level. Apply now to become our National Vice President of Operations!