Vice President of Operations

Salary: $225,000 - $275,000

Position Description

The Vice President of Operations is responsible for planning, directing, coordinating, and overseeing the hospitality and wellness operations of Sensei’s operating entities, ensuring development, implementation and execution of efficient operations and supporting systems that meet financial expectations and support current and future needs of the organization.

With the General Manager(s) at Sensei Retreats and the Retreat Director(s) at Sensei Hosted Wellness Clubs reporting to this position, they are responsible for the successful operation of the retreats. They mentor, coach and guide the property leaders to deliver exemplary wellness and hospitality services and to develop and implement property-wide strategies that consistently deliver products and services that meet or exceed the needs and expectations of the guests and align with Sensei brand expectations.

In addition, this position will have both the Corporate Centralized Pre-arrival, as well as the Programming Operations Departments reporting to it.

The Vice President of Operations is part of the Corporate Guidance Team.

Responsibilities

• Communicates and implements the strategic direction of the organization’s Retreat and Wellness Club operations, Pre-arrival and Reservation services, as well as Programming operations to drive performance across the brand and ensure business goals are achieved.
• Leads pre-opening efforts and countdown for any new property coming online.
• Leads the implementation of new wellness programming, via the Innovation & Improvement Process.
• Serves as an active member of the Innovation & Improvement Committee.
• Leads the monitoring of wellness programming, using data to identify areas for improvement and gaps in people, processes, or technology.
• Maintains knowledge of emerging technologies and trends in hospitality and wellness operations
• Identifies, recommends, and implements new and/or improved processes, technologies, and systems to streamline operations, in close collaboration with corporate IT and Technology teams.
• Presents periodic performance reports and metrics to the President & COO and other leadership.
• Establishes action plans and strategies for underperforming locations and follows up on implementation.
• Provides direction to General Manager(s)/Retreat Director(s), working with the Vice President and Director(s) of Finance, in the development of annual business plans and capital expenditure plans.
• Identifies learning and development needs and ensures proper training is developed and delivered, in close collaboration with PeopleOps and Wellness Science.
• Collaborates with the Vice President of Finance on establishing the annual corporate budget and monthly financial reports.
• Monitors the implementation and execution of approved plans through correspondence and regular personal visits to the property.
• Works closely with property leadership to maximize operating metrics to achieve brand and owner objectives, as well as business strategy and initiatives.
• Supports General Manager(s) and Retreat Director(s) in dealing with Ownership and/or Asset Manager communications and relationships.
• Provides assistance and direction to General Manager(s)/Retreat Director(s), in diagnosing key metrics such as RevPAR, Turnover, EES (Employee Experience Surveys), etc. recommending actions and following up to measure outcomes.
• Collaborates closely with other divisions and departments to carry out the organization’s goals and objectives.
• Ensures operations-related P&Ps are established, communicated, and implemented accordingly.
• Provides constructive and timely performance development feedback to all Direct Reports.
• Interviews and hires General Managers, Retreat Directors, Retreat Guidance Teams, and Wellness Club leadership.
• Participates in pro-forma development and reviews for new Retreat or Wellness Club projects.
• Acts as a mentor to all Direct Reports, responsible for their professional development and career progression, and monitors individual performance through both informal/formal Sensei Development Plans.
• Is a brand ambassador and models the Sensei culture, vision, mission, and cultural cornerstones (core values) at all times.
• Ensures all Direct Reports always embrace Sensei Cultural Cornerstones
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
• Other duties as assigned
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree or equivalent in hotel management, business administration, or another industry-related field required. Wellness certifications a plus.
• 10+ years of Hospitality/Wellness experience.
• At least 5-7 years’ luxury hospitality General Manager or Corporate operational senior leadership experience.
• At least 3 years’ experience in or working with wellness and/or spa operations
  
  

Required Technical / Other Skills And Abilities

• Extensive knowledge across all disciplines, with experience in spa/wellness operations
• Well-developed leadership and mentoring competencies
• Strong learning agility
• Experience in Spa or Wellness operations and F&B or Rooms operations
• Effective relationship management skills (internal and external)
• Well-developed leadership competencies with a focus on the following:
• Sound financial understanding of the P&L
• Budgetary acumen
• Strategic thinking
• Analytical with discerning attention to detail and strong problem-solving skills
• Organizational skills
• Well-developed communication (verbal, written and interpersonal) and presentation skills (written/verbal)
• Strong personal commitment to wellness and motivated to live the Sensei Way
• Able to be efficient and productive in a dynamic environment
• Strategic understanding of People Operations and Sales & Marketing
• Familiar and comfortable with technology and adept in learning the basics in each software platform utilized in Sensei Operations such as Microsoft Office, Teams, Opera, Spa software, POS, Applicant Tracking Systems, etc.
• Practices confidentiality regarding all Executive, HR (Human Resources), legal, and ownership related matters
  
  

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.

Traits We Value

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr. Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere
• Open to learning, developing new skills and professional experiences
• Loves a good challenge 
• Resourceful and adaptable 
• A strong sense of curiosity 
• Embraces feedback and constantly seeks to improve 
• Collaborative and knows how to get things done as part of a team 
  
  

Compensation & Benefits

• Competitive salary  
• Benefits commensurate with company policy for position
• Medical, dental, and vision insurance  
• 401k and FSA plans  
• Subsidized gym membership  
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report