We are looking for a VP of Operations to run a multi-unit home-service franchise. As the VP of Operations, you will play a crucial role in overseeing the operations of all the franchisee's locations. Your primary responsibility will be to ensure that all aspects of the business, including sales, operations, customer satisfaction, and budgets, align with the company's goals and standards. To be successful in this role, a candidate should have strong leadership and communication skills plus a deep understanding of sales strategy and execution.
Job Responsibilities: (include but are not limited to)
Leadership and Management:
Provide strong leadership and guidance to the Sales Managers, fostering a cohesive and motivated team environment
Set clear performance expectations and goals for each location, ensuring that they are aligned with the overall company objectives
Conduct regular performance evaluations and provide constructive feedback to the Sales Managers
Sales and Business Development:
Collaborate with Sales Managers to develop and implement effective sales strategies that drive revenue growth and expand the customer base
Analyze sales performance data and identify areas for improvement, taking proactive measures to optimize sales efforts
Operational Oversight:
Ensure that all locations adhere to standard operating procedures, safety protocols, and quality standards set by the company
Oversee the operational aspects of each location to ensure efficiency and effectiveness in service delivery
Customer Satisfaction:
Maintain a strong focus on customer satisfaction and experience
Address customer complaints or issues promptly and work towards resolving them to ensure high levels of customer retention and loyalty
Budgeting and Financial Management:
Collaborate with Sales Managers to create and manage budgets for each location, tracking financial performance against targets
Implement cost-control measures while maintaining quality service standards. Performance Analysis and Reporting:
Regularly analyze key performance indicators (KPIs) for each location, identifying trends and areas for improvement
Prepare comprehensive reports on regional performance and achievements for the ownership
Collaboration and Communication:
Establish strong lines of communication with ownership, Sales Managers, and franchise corporate support staff to ensure smooth operations and alignment with overall company goals
Qualifications and Requirements:
Bachelor's Degree in Business Administration, management (Preferred)
Military Experience (Preferred)
Proven experience in multi-location management and/or regional management roles
Strong leadership and team management skills, with the ability to inspire others
Excellent communication and interpersonal abilities to foster effective relationships
Sound understanding of sales and business development principles
Proficiency in financial management and budgeting
Analytical mindset with the ability to interpret data and make data-driven decisions
Problem-solving skills with a proactive and results-oriented approach
Willingness to travel between locations as required
Compensation + Benefits
$150,000-$225,000 (Strong Base + Commission)
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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