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About the Gig:
The VP of Delivery supports the purposeful growth of our service teams, drives exceptional client outcomes, and ensures profitable delivery of consulting projects. The VP of Delivery is a servant leader who is a member of the Executive Leadership Team.
A Day-in-the-Life:
About the Gig:
The VP of Delivery supports the purposeful growth of our service teams, drives exceptional client outcomes, and ensures profitable delivery of consulting projects. The VP of Delivery is a servant leader who is a member of the Executive Leadership Team.
A Day-in-the-Life:
- Lead all service teams responsible for delivery of projects, and serve as the direct people manager for the Directors of Delivery
- Ensure on time and under budget delivery of projects
- Manage resourcing, utilization, and project staffing
- Implement processes and procedures needed to standardize services offerings
- Support rollout of technology needed to level up our services business
- Identify and measure KPIs by role
- Measure consultant performance and make recommendations to ensure effective recruiting, onboarding, professional development, performance management, and retention
- Proactively anticipate hiring needs and working with HR lead to fill key roles
- Define budget needed to hit growth targets
- Serve as an escalation point for client and employee issues
- Lead our service organization through the next chapter of growth and scale
- Contribute to organizational design -- help us identify the right team structure as the business grows (On day 1, this role will have 6-10 direct reports and 60+ team members in delivery reporting line. We expect this to rapidly scale and want a leader who can lead the business through the next chapter.)
- Know professional services and consulting inside and out
- Be familiar with the Salesforce ecosystem and products
- Have experience leading in a scaled service delivery organization
- Be data driven, and rally teams to hit KPIs and metrics
- Build strong relationships with tech leadership, marketing, and sales internally
- Proactively spot risks and flag opportunities to improve
- Bring ideas from past experience and learn about how other consultancies approach similar challenges
- Be metrics-driven and look to create systems/processes that reduce friction for the team
- Live and breathe Sercante's core values
- Communicate effectively at all levels of the organization
- Be "low drama" and focused on outcomes
- Thrive under pressure and with wearing multiple hats
- Be an all around good listener, team-builder, and advocate
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Seniority level
Executive -
Employment type
Full-time -
Job function
Information Technology -
Industries
Technology, Information and Internet
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