Vice President of Collections

CSuite Financial Partners has been engaged by our valued client, an Information Technology Services company to place a Vice President (VP) of Collections.

Location: New Jersey or Miami

Salary: $250K-$315K plus bonus and a comprehensive stock option package

Job Description Summary: The Vice President (VP) of Collections will provide strategic oversight and operational efficiency to scale up an international Collections department with offices in Europe, Asia and North America. This role involves managing accounts receivable for 20K+ accounts across all segments for a rapidly growing company with over $1B in revenue and $100M in managed accounts receivables. Team size is 60+.

Key Responsibilities:

Infrastructure Setup and Reporting:

• Continue to lead a major transformation in how collections are managed—which has involved implementing collection policies, treatments, segments and campaigns, developing KPIs and operational reporting metrics to manage and drive behavior, turning over and adding talent and collector enablement.
• Analyze data to identify trends, areas for improvement, and opportunities for operational enhancement.
• Engage both at a high strategic level and be hands-on as needed to ensure the successful setup and operation of the system.

Strategic Account Management:

• Collaborate closely with Director and Manager teams, including cash applications and management of strategic accounts, ensuring high-touch service and resolution of complex issues.
• Ability to handle critical account escalations, and intervene in large dollar accounts to ensure collection

Team Leadership and Development:

• Build and lead teams that can secure cash from larger strategic accounts as well as chase our long-tail accounts, focusing on hiring competent staff matching cost and capabilities with potential cash.
• Set Key Performance Indicators (KPIs) for performance measurement and accountability in collections metrics.
• Establish SWAT teams to target critical collection issues and optimize processes.
• Manage a team of 6 direct reports, providing guidance, support, and development opportunities.

Collaboration and Cross-functional Leadership:

• Work closely with billing, billing support and most importantly our client facing account and sales organization to bring complex issues to resolution
• Collaborate with the Sys Admin and Analytics Manager to leverage technology and data for improved collection outcomes.

Organizational Optimization:

• Optimize the Collections organization structure to enhance efficiency and effectiveness.
• Develop and implement strategies to streamline operations and improve overall performance.

Global Oversight:

• Provide leadership and guidance to regional managers in the US, EMEA, and Asia, ensuring consistent application of collection strategies.
• Collaborate with regional managers to align global collection efforts and best practices.

Experience and Requirements:

• At least 10 and ideally 15-20 years of experience in enterprise collections.
• Expertise in managing enterprise collections processes.
• Ability to work cross-functionally across billing, sales, and escalations.
• Strong metrics-driven approach to collections.
• Excellent communication skills.
• Proven ability to coach and hire a world-class collections team.
• Demonstrated history of operational improvements in collections.

This pivotal role drives the Collections department's success by fostering a culture of accountability, strategic focus, and continuous improvement. The VP Collections will provide leadership to ensure all collections activities align with business objectives and contribute to the organization's overall financial health.