Vice President of Clinic Operations

Position: Vice President of Clinic Operations (Exempt Status)

Reporting To: Chief Operating Officer

Job Description

The Vice President of Clinic Operations will oversee all operational functions for Spine Team Texas Clinics. This Vice Present of Clinic Operations is a pivotal position that plays a crucial role in the day-to-day operations and overall success of STT’s. Ensure internal controls and financial processes with the STT system are running smoothly and compliant with policy and procedure. Serve as an integral factor in the development of the financial. Builds and maintains strategic relationships. Manages conflict and competing imperatives. Builds customer loyalty among physicians, employees, and the community. This role will collaborate with the COO to develop operational and financial strategies for the clinics and facilitate these strategies across to all direct reporting Practice Managers for the clinics.

This role will have day-to-day, ongoing impact in clinical operations by strategizing and analyzing the growth of the clinical operation for STT. The VP of Clinical Operations must be able to understand current accounting practices and trends and adapt to change.

The Vice President of Clinic Operations will provide leadership, management, and vision necessary to ensure that the clinics have the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization. Central to this role is building positive and lasting relationships with employees, providers, and patients. As a member of senior management, the VP of Clinic Operations will be comfortable in a leadership role that requires clear and effective communication skills.

Spine Team Texas Attributes

For Spine Team Texas To Meet The Goals Expressed Through The Company Mission Statement, It Is Imperative That All Employees Possess The Following Attributes

• Knowledge – The blending of job-related education, skills and experience.
• Quantity – Level of satisfactory output generated in position per unit time.
• Accuracy – Absence of errors.
• Judgment – Capacity to make reasonable decisions.
• Innovation – Imagination and creativity used to better position.
• Appearance & Habits – Personal habits, grooming, uniform / clothing.
• Orderliness – Organization of the individual’s work and work area.
• Courtesy – Respect for the feelings of others. Politeness on the job.
• Cooperation – Willingness to help others accomplish their objectives.
• Initiative – Voluntarily starting projects. Attempting non-routine jobs and tasks.
• Reliability – Dependability and trustworthiness.
• Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.
• Stability – Even temperament. Acceptance of unavoidable tension and pressure.
• Alertness – Ability to quickly understand new information and situations.
• Professionalism – Professional actions, communications, and attitude.
• Teamwork – Ability to work in a team for the betterment of staff, patients, and the Company.
• Observance – Observance of Company policies and procedures.
• Attendance – Consistent adherence to work schedule.
  
  

Responsibilities And Accountabilities

• Work closely with the COO to develop and accomplish goals and strategic plans established by board members and executives of the Company. Collaborates with others to establish vision and values for patient care services. Translates vision throughout the organization. Leads with a focus on execution achieving high impact across quality, services, and cost goals.
• Spearhead the development, communication, and implementation of effective growth strategies and processes.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Oversee all financial expenditures for the clinics and will partner with the COO to budget and forecast capital investments.
• Responsible for the measurement and effectiveness of all processes internal and external; provides timely, accurate and complete reports on the operating condition of the Clinics.
• Motivate and lead a high-performance management team; mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the operations groups.
• Develop and implement best practices and tools to ensure a well-controlled yet flexible organization that has strong fiscal management, project coordination, cross-team communications, and workflows.
• Provide direction to a service organization that mirrors the adopted mission and core values of the Company.
• Remain knowledgeable of market and industry trends, competitors, and all aspects of the industry.
• Establish key performance indicators (KPI’s) for management of the operations group.
• Responsible for short- and long-term planning for each clinic location
• Gather and analyze patient trends to assist in developing clinical strategy.
• Ensures that PHI, privacy breaches, OCR or patient complaints regarding privacy to the EPO or Compliance is completed in a timely manner and enforces corrective action plans.
• Represent the Company at various community activities; meet and network regularly with business leaders in the community.
• Other duties may be assigned.
• Strategic Management:
• Analyzes Information:
• Gather information required to understand strategy.
• Anticipates emerging trends in healthcare and incorporates them into practice.
• Collaborates with others to translate business goals, patient care goals, and knowledge trends into operations.
• Determines Course of Action:
• Communicates the importance of vision and values
• Considers best practices in program planning and daily management
• Organizes department to implement strategies
• Incorporates emerging trends into program design and implementation
• Establishes actionable plans:
• Identifies key tasks and resources to achieve strategic objectives.
• Adjusts strategies to optimize success.
• Make mid-course corrections and redirects as required.
• Engages in multi-disciplinary teams to achieve goals.
• Evaluates clinical programs to ensure financial targets are met.
• Continuously evaluates financial performance and provides business support guidance to operations leadership.
• Models and Rewards:
• Creates enthusiasm and support for the vision and strategic direction of Spine Team Texas.
• Sets tone through own actions.
• Recognize others for their contributions.
• Aligning Performance with Success: Builds a supportive organizational structure to drive achievement of business and clinical goals. Focuses and guides others to accomplish measurable objectives.
• Sets Performance Goals: Collaborates with others to set performance goals. Translates business and clinical goals into actionable plans. Engages key individuals in goal setting.
  

Sets Performance Goals

• Collaborates with others to set performance goals
• Translates business and clinical goals into actionable plans
• Engages key individuals in goal setting
  
  

Establishes Approach

• Establishes teams as necessary to accomplish tasks
• Identifies opportunities for improved operations
  
  

Creates Learning Environment

• Makes available development resources
• Provides coaching and feedback
  
  

Tracks Performance And Makes Improvements

• Establishes evaluation criteria to measure success
• Reviews progress
• Addresses performance issues (people & process)
  
  

Collaborations And Collegiality

Develops and uses collaborative relationships to facilitate accomplishments and goals. Identifies opportunities and takes action to build strategic relationships.

Develops Collaborative Relationships

• Proactively tries to build effective relationships
• Works collaboratively with leaders and front-line staff
• Uses effective interpersonal skills
  
  

Works Collaboratively

• Negotiates through to a win-win situation
• Takes action to address conflict
• Fosters collaboration across multiple departments
• Makes rounds with staff and other department as part of the senior leadership team
  
  

Facilitates Agreement

• Supports group decisions even if not in agreement
• Shares credit for good outcomes with others
  
  

Financial Acumen

Demonstrates broad in-depth understanding of hospital-based financial management principles. Consistently manages the budget to achieve goals.

Prepares, Justifies And Administers Budget

• Collaborates with debts to establish and manage the budget
• Allocates resources to meet strategic goals
  
  

Plans, Administers And Monitors Budget Plan

• Oversees and exhibits sound control of expenditures
• Assesses variances and adjust resources
  
  

Financial Guidelines

• Adheres to Spine Team Texas financial policies and procedures
  
  

Professional Experience & Qualifications

The preferred candidate must be able to think strategically and execute tactically. To do so, s(he) must be able to establish credibility as a clinician and an executive. As a corollary to the above, the ability to effectively communicate with diverse internal and external constituencies and stakeholders is essential. It is expected this individual will exemplify the values of the organization and bring a competent, passionate, and high-energy focus to the Quality, Patient Safety and Performance Improvement programs and activities.

Minimum Requirements

• Possesses a requisite level of technical and professional knowledge in accounting including exceptional leadership skills.
• Experience in developing others and managing individual performance.
• Innovation focused through continuous business improvement.
• Executive style in dealing with all levels of management both internally and externally.
• Bachelor’s Degree from a four-year university or equivalent experience is required; additional education is preferred.
• Experience working in an orthopedic clinical industry in a senior management role is required.
• A minimum of 4 years in a manager or director level position is required.
• The VP of Clinic Operations needs to possess the skills and training to manage and lead a diverse group of people.
• The incumbent needs to understand how to develop and integrate systems and processes into an organization so the organization’s structure can operate smoothly and efficiently.
• The VP of Clinic Operations needs to have a proven track record of success both working in and managing via a matrix structure.
• Continuous knowledge of supply costs and appropriately assess variances.
• Oral communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written communication - writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Become and remain proficient in all computer software programs necessary in running the clinical operations for STT.
• Preferred: master’s in finance or an MBA
  
  

Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!” All employees must exhibit a spirit of cooperation and positive attitude. Professionalism is to be maintained at all times. expected.

Team Concept

Spine Team Texas was founded on a team concept approach. To build and enhance the team, each employee must contribute positive interaction, promote value and be a “team-player” not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements And Work Environment

Position may require lifting of patients when necessary while assisting staff as needed within the clinic. Standing or sitting for an extended amount of time may be necessary with this position. Must be able to work under pressure. Tasks may involve exposure to blood or other potentially infectious materials.

Educational Requirements & Position Qualifications

Minimum: Bachelor's degree in Business Administration, Finance, Health Care Administration, related field or related medical group practice experience.

Experience

Minimum: Five (5) years progressive, out-come oriented management experience in a medium multi-location practice with three (3) years' experience in practice management and operations, and medical staff relations.

Special Skills

Minimum: Extensive knowledge of health care issues, trends, legal compliance and group practice management.

Excellent time management skills, including ability to prioritize own work and the work of others effectively.

Strong leadership and interpersonal skills, including but not limited to creating a collaborative work culture and developing & coaching direct reports.

Compliance And Formal Change Management Experience Preferred.

Excellent written and oral communication skills, including ability to effectively present information to senior management.