Vice President, Network Infrastructure

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The VP, Network Infrastructure role is a technical leadership people leader position to empower and guide the Infrastructure and Data Center teams to perform day-to-day and strategic tasks efficiently. It is a pivotal role that involves cross-functional collaboration across many Five9 teams to ensure the successful design, build, deploy, operations, and change of lab and production environments. The ideal candidate for this role will have a deep understanding of data center management (power, space, cooling), compute, storage and virtualization technologies, system administration including networking, strong analytical and troubleshooting skills, excellent communication skills, and proven organizational leadership abilities.

Key Responsibilities:

• Lead the network infrastructure teams responsible for design, deployment, scale-out and support of compute, storage and virtualization infrastructure in global locations (both lab and production) – in private (co-lo) and public clouds (GCP, AWS)
• Develop and execute team’s vision and roadmap to ensure critical infrastructure is highly available, secure and scalable to meet rapid growth demands
• Manage/control costs and access to data centers (especially public cloud environments)
• Build relationships and collaborate with other Cloud Operations teams, QA, Engineering, and Release Management teams to ensure automated/consistent/repeatable deployments and configurations, and timely completion of relevant projects
• Pro-actively manage capacity, technology life cycle, effectiveness and delivery of infrastructure services
• Ensure 24x7 incident response (including staff on-call rotation)
• Define key operational team metrics and provide regular reports to management
  
  

Requirements:

• Automate everything mindset 7+ years in a technical operations teams, including data center and public cloud operations 3+ years of previous hands-on Linux/Unix/Windows System Administration; deploying and configuring compute blade (for e.g., UCS) and bare metal (HP, Cisco) servers, storage (NetApp, HP 3PAR) and virtualization (VMware)
• 5+ years of experience managing high-performance Network and Infrastructure teams (preferably distributed geographically) supporting 24x7x365 production/cloud platforms
• Solid background in vendor management, cost negotiations, tracking contract/support renewals
• Experience with deployment technologies such as Rundeck, Ansible/Puppet,Terraform, Docker and Kubernetes, highly desired
• Excellent cross-functional collaborative and communication skills working with multiple departments
• Solid experience with change management (ITIL), incident management and post-mortem process
• B.S. in Computer Science or equivalent experience
  
  

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
• Generous employee stock purchase plan
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave
  
  

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$200,600—$412,800 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.