This is an exciting time in the organization’s 75-year history. Under the guidance of a new management team, the credit union has made a strategic pivot by broadening our addressable market. Our strategy is to be the economic engine of the Southwestern United States. We have a serious growth ambition, and we’re just getting started. This is an opportunity to come in on the ground floor and make an outsized impact.
We strive to offer benefits that help our team maintain a healthy work-life balance, including:
Signing bonus and/or moving allowance
Target annual performance bonus: 10% - 20% of base salary
401(k) plan + employer match – $0.67 of every $1 contributed, up to 6% of your salary
Cash balance pension plan – 5% of your salary plus interest for each year of service
Three (3) health insurance plan options, plus vision & dental insurance
Health Savings Account (HSA)
$500 Lifestyle Spending Account (LSA)
Basic life insurance at no cost to you, 3x your annual salary up to $400,000
15-25 days of PTO + bank holidays + 1 day of paid volunteer time per year
4 weeks of paid parental leave
12 weeks of FMLA + short-term disability based on years of employment
About SLFCU
We are $4 billion in assets and growing. Our team is 500+ employees and 140,000+ members strong. We are headquartered in Albuquerque, New Mexico and have a presence in Northern California as well. Our strategy and vision is to be the economic engine for the entire Southwestern United States.
About The Job
Sandia Laboratory Federal Credit Union (SLFCU) is seeking a Vice President of Digital Products & Experiences. Reporting directly to the Chief Digital Officer (CDO), the VP of DP&X will own the digital strategy and product roadmap for all member-facing and employee-facing digital experiences. This includes our online and mobile banking apps, deposit onboarding solution, loan application and origination platforms, retail branch digital tools, and commercial / SMB account servicing platform.
What You’ll Do
Team building and people management. You will build and lead a team of product managers, user experience designers, and analysts. We want you to attract new talent and put your own stamp on the team’s culture.
Digital strategy development. In collaboration with the CDO, you will own the refinement, socialization, and implementation of the company’s digital strategy. The digital strategy includes our 10-year objectives, strategic pillars, 3-year focus areas, enabling capabilities, key performance indicators (KPIs), and a set of high-profile strategic initiatives.
Roadmap ownership. You will own the roadmap for SLFCU’s digital organization. This includes our roadmap of strategic initiatives as well as the backlog for each digital platform under your purview. Platforms include online and mobile banking apps, deposit onboarding solution, loan application and origination platforms, retail branch digital tools, and commercial / SMB account servicing platform.
Customer research. You will oversee primary research (customer interviews), prototyping, and concept testing to document digital personas, identify human needs, and codify jobs to be done. You will also establish a digital product analytics capability to inform the digital roadmap and product backlogs.
Market research and digital trends monitoring. You will conduct secondary research, monitor market trends, and attend industry events as needed to keep your finger on the pulse of our competitors’, partners’, and potential partners’ activities.
User experience (UX) design. You will oversee the design of SLFCU’s member-facing and employee-facing digital experiences. This will include managing external and internal resources to define customer journeys, create an information architecture for each digital experience, design screens for seamless transactions, optimize deposit onboarding and loan origination flows, and promote personalization when possible. All design activities will be in service of our business results and our organizational KPIs (see below).
Innovation. You will collaborate with the Vice President of Digital Growth to define and manage SLFCU’s innovation project portfolio. This includes the opportunity to launch a new, digital bank under a separate brand.
Cross-functional collaboration. You will work closely with VPs and Chief X Officers across our business to bring your roadmap to life. Your primary collaborators will include the retail organization (branches, contact center, deposit operations), lending, technology, marketing, financial products, data, and the enterprise project management office (PMO). You will also manage the external partners that enable our online banking experience and our other digital experiences; part of your role will be to identify key partner relationships in which we should continue to invest versus others that we should deprioritize.
Budget management. You will develop and manage the digital experience budget, including compensation and benefits for digital experience employees, strategic initiative capital expenses, vendor and platform fees, consulting spend, and other miscellaneous operating expenses.
Requirements
What you bring to the table:
10+ years of experience in a digital organization
A background in digital product management, consulting, design, fintech, or startups
A bachelor’s and/or master’s degree, most likely in business or a STEAM field (Science-Technology-Engineering-Arts-Math)
A demonstrated ability to manage people and to attract, develop, and retain top talent
A track-record of delivering complex, cross-functional projects
SLFCU’s Digital Organization KPIs
Net Promoter Score (NPS)
Digital Active Users
Digital CAC vs. LTV
Growth in members, deposits, loans, and income through digital channels
Operating Return on Average Assets (OROAA)
Strategic initiative completion
Profitability (managing digital as a profitable business line for the credit union)
Note: You will evolve and define our KPIs as the organization grows
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 5 pounds at times.
Seniority level
Executive
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Banking
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