Vice President Customer Service

Who We Are

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.

What You Get To Do

• KNAPP's Vice President Customer Service has overall responsibility for project life-cycle support order intake, budgets, and overall satisfaction of existing Customers.
• Act as a resource to provide information or determine the most effective way of meeting Customer Service needs of KNAPP, Inc.
• Drive implementation of strategic Customer Service opportunities with significant impact to the corporation.
• Makes Customer Service recommendations critically impacting the financial viability of
• Provide direction and guidance to Management, Customer Service staff, internal departments, and suppliers on Customer Service-related policies, regulations, and procedures.
  
  

Essential Functions And Responsibilities

• Act as a “bridge” between and KNAPP AG (KAG) departments to insure appropriate communication is taking place to allow for smart and efficient Customer Service in support of projects and customers, while at the same time, meeting global KNAPP goals and strategies.
• Collaborate with International Customer Service organization (ICS) in seeking synergies and best practices to develop and implement new methods to improve productivity and customer service.
• Collaborate with ICS in the process of developing new service products.
• Manage spare parts inventory including Consignment inventories.
• Determining KPI’s, analyzing metrics, reporting, and initiating improvements by utilizing business intelligence resources.
• Work closely with the Customer Service Controller to create, analyze, and track budget and forecasting.
• Plan, organize, direct, and control the course of Customer Service operations by integrating and coordinating functions and processes.
  
  

Working Conditions And Environment

• Overtime, if required by work.
• Occasional travel required.
• Professional office etiquette is required at all times.
  
  

What You Will Get

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering
  
  

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”