Vice President Client Services

Overview:

Our client provides an exciting and unique opportunity within the banking industry. This position is meant to ensure our customers continue to receive the highest service in the marketplace. They do so by managing a banking location, and its employees and expanding customer relationships. Please apply to begin or continue a career in the community banking setting.

Role:

• Directing all location operational aspects including customer service, managing employees, and administration in accordance with the bank’s objectives.
• Providing training, coaching, development, and motivation for bank personnel.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards and comply with all regulations/applicable laws.
• Network to improve the presence and reputation of the branch and company.
• Stay abreast of competing markets and provide reports on market movement and penetration.
• Providing exceptional customer service through an eye for detail and focus on solutions.
• Accurately processing customer account transactions, balancing a cash drawer, and safeguarding against fraud.
• Completing deposit account openings and maintenance requests when needed.
• Skillfully identifying correct product types through needs-based questioning to build and deepen customer relationships.

Education/Experience

• High School Diploma or GED equivalent required.
• BS in Business Administration or related field.
• Proven branch management experience, as a Bank Manager or similar role.
• Sufficient knowledge of modern management techniques and best practices.
• Familiarity with the industry’s rules and regulations.
• Excellent organizational skills.
• Results-driven and customer-focused.
• Leadership and human resources management skills.
• Ability to accurately count money and handle large amounts of cash.