Vice President, Client Service Delivery

Overview

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about.

We're seeking a future team member for the role of VP, Client Service Delivery to join our Treasury Services team. This role is located in Lake Mary, FL (Hybrid - In office 3 days a week, from home 2 days a week)

In this role, you'll make an impact in the following way:

• Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• May resolve atypical issues or escalate to management as appropriate.
• May lead staff on specific projects.
• Leads team members in providing support to major clients whose partnership with BNY Mellon may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem solving skills, judgement, and extensive experience to analyze information.
• Uses masterful communication skills to deliver high quality service to a specialized client base.
• Provides key individuals at assigned clients information related to BNY Mellons products and services representing a broad array of lines of business and geographies and leverages an expert understanding of broader BNY Mellon services and offerings.
• Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon.
• Resolves the most complex or non-routine client issues or inquires, as needed.
• Leads resolution of issues escalated by more junior team members.
• Uses extensive knowledge of client issues and needs to lead business development efforts.
• Uses expert understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration.
• Leads internal activities and initiatives designed to improve the client experience.
• Uses knowledge of client services best practices and BNY Mellon client needs to lead the teams development of process improvements.
• No direct reports. Provides guidance to less experienced team members.
• May assign work to more junior team members. Supports multiple, complex client accounts.
  
  
  

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience preferred.
• Experience in an operational area and/or client services required
• Portuguese language skills preferred
  
  
  

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP's Climate Change 'A List'
  
  
  

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.