Remote Position – Any Location with Great Wifi Works!
About the Gig:
The Vice President, Client Partnerships will build deep, sticky, and profitable relationships with top accounts -- and help us build a team charged with doing the same. This role helps us grow in chosen industries, products, and segments and ensure successful delivery of client projects by driving strategic conversations with the account.
A Day-in-the-Life:
Work with existing clients to identify areas of expansion
Support cross-selling of Sercante services into other Trilliad companies
Talk strategy and elevate our discussions both pre-and post-sales
Ensure we have relationships at multiple levels of our client's organization and proactively seek ways to get in front of new business units
Drive year-over-year revenue growth in the top 20 accounts
Participate in relationship touchpoints for key accounts including kickoffs, QBRs, renewals, etc.
Create standard templates, methodologies, and processes for managing high value accounts
Join the team as an individual contributor, and by the end of year 1 start recruiting and training a team of client partners to drive further growth
Support conversion of repeat customers to monthly retainers
Set growth targets and report out to the company on performance against KPIs
A Successful Vice President, Client Partnerships will:
Stay hands-on with clients and bill ~30% of time
Be highly visible in large projects
Create resources and guidance to empower the team to deliver successfully smaller projects
Be a master at leading with influence
Build relationships and help open doors
Stay in tune with industry trends and changes impacting our clients' businesses
Share the story of "what has Sercante done for customers like me"
Key Success Metrics:
Revenue growth of clients supported
Profitable delivery of projects supported
Client satisfaction
Client retention/renewal rates
Travel expectation:
25-50%
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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