Vice President Business Development - Banking and Financial Services

The Opportunity | VP of Business Development - Banking & Financial Services

In this role, you will stay at the top of the organization's long-term strategy and operating details to ensure urgent tactical issues are closed, and teams are taking steps to head off customer-impacting risks and issues.

One of the key objectives of this role is to find and evaluate potential new partnerships. This means that you must understand where the business falls within the market and gauge the impact of this new partnership. You will develop your expertise in new business, allowing you to find and vet partnerships effectively.

The Vice President of Business Development drives the Omni-channel sales solutions of Teleperformance to successfully turn new local, regional, and global business prospects into clients. With an overall sales strategy of value-adding solutions designs, this position ensures that the company achieves or exceeds our margin and revenue goals, aligned with our organization’s vision, mission, core values, norms, and policies.

Teleperformance | Where Are We Going

Teleperformance has five competitive advantages that enable it to implement its development strategy successfully:

• The People Strategy, which is founded on two key pillars of human capital management: focus and discipline.
• The omnichannel offer comprising solutions and technology that enable control of the entire chain of interactions and communication between the client and its customer.
• A culture of customer satisfaction where proactivity and customer communication are key.
• The handling of 265 languages via an integrated offshore/nearshore network enables it to meet the global needs of many clients.
• Expertise and experience in a wide range of client sectors.

The goal of the strategy is to add value through sustainable and profitable development of the Group’s operations, organic growth, and targeted acquisitions.

As a VP of Business Development, You Will…

• Design a comprehensive sales strategy of solutions designed to complement our global business development framework that addresses market needs and new growth opportunities.
• Map out a business plan with goals, key actions, targets, and measures of success, including its complementing resources and tools needed by the unit/department to meet and exceed the organizational objectives.
• Direct the smooth implementation of well-defined end-to-end business development plans based on the current or new transformational needs and requirements approved and supported by leadership and our clients.
• Drive sales strategies aligned to the “Employer of Choice” key business differentiators as a People Company, which are also our competitive industry advantages in the local, national, and regional markets.
• Use of own network in aiding in opening new markets/opportunities.
• Coordinates with the Bid/Proposal team to generate presentations and proposals for client delivery.
• Manages negotiation process of contracts with current and prospective clients.
• Establishes and maintains collaborative partnerships with our new clients to ensure we deliver committed results.
• Uphold and promote our Teleperformance core values, norms, standard operating policies, and procedures.
• Arrange, attend, and oversee tours and visits to various Teleperformance sites and locations virtually and physically on behalf of potential new clients.
• You will maintain ethical practices that nurture a positive work environment that attracts, retains, and motivates high-potential employees at all levels.
• You will help support the US sales teams to identify and develop TP’s unique selling propositions Using knowledge of the market and our competitors.
• Utilize and manage the TP CRM system – Salesforce.

Key First-Year Objectives

• Design a business development strategy to engage identified target list based on assigned accounts.
• Qualify 12 opportunities per year.
• Build confidence and trust with new and current accounts through close partnerships and outstanding delivery.
• Engage with customers in a consultative way by understanding their value proposition and designing solutions that enable improved business outcomes.
• Optimize internal relationships with Sales Support and Client Services.

What Will You Need to Succeed?

• Bachelor’s degree or above, preferred.
• 5-8 years of successful enterprise sales experience within the Banking and Financial Services industry, prior experience with Collections preferred.
• Good understanding of CX-related digital technologies, digital transformation a plus.
• Strong negotiation and business management skills.
• Analytical thinking, proactive attitude, strong written and oral communication skills
• Must have extensive experience selling and presenting to the highest-level decision-makers (C-level Executives)
• Excellent interpersonal skills and teamwork mindset
• Must be highly detailed oriented with the ability to be productive and accountable and work under tight deadlines when needed.

Maximize Your Impact at Teleperformance

Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

Want to maximize your impact and earnings? Join our Business Development team, where you will have access to multiple tools that will leverage your potential.

• Diverse solutions & verticals: Boost your quota & earnings across multiple verticals, such as: Insurance, Technology, Banking & Financial Services, Digital Ads, and more!
• Global reach: Sell across multiple locations & languages, broadening your portfolio.
• Digital solutions leader: Leverage our expertise in AI, omnichannel solutions, and customer satisfaction.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision.

Important | Policy on Unsolicited Third-Party Candidate Submissions

Teleperformance does not accept candidate submissions from unsolicited third parties, such as recruiters or headhunters. Such applications will not be given due consideration, and no contractual association shall be established through such submissions.