VCU Claims Examiner

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers, 2) led by advantaged underwriting in insurance, 3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Virtual Claims Examiner

Location: United States

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Virtual Claims Examiner.

Homeowners of America, a property and casualty insurance provider and subsidiary of Porch Group, Inc., is based in Texas and provides quality products and services at competitive prices through our network of independent agent partners. We offer a wide variety of features, discounts, and payment options for all our products. In addition to Texas, HOA provides property and casualty insurance in 20+ states throughout the country and continues to add more as we work to become a national carrier.

We are seeking a dynamic team member with a strong analytical aptitude to join our Virtual Claims Unit (VCU).

The VCU Claims Examiner is responsible for handling property damage or liability claims. Examiner must establish rapport with the insureds and maintain relationships with agents, underwriters, contractors, restoration vendors and experts working in a team environment with other Claims Examiners, Claims Adjusters and Claims Associates. The examiner will review policies, claims, property damage estimates, photos, police reports, inspection reports and other related reports to evaluate damage and coverage to determine amounts covered under the applicable insurance policy. Examiners are responsible for identifying damages, writing estimates, requesting payments, issuing claim payment letters or denial letters when appropriate. Examiners must provide excellent customer service and embody the Homeowners of America/Porch values; No jerks/no egos, be ambitious, solve each problem, care deeply, and together we win.

What you will do:

• Provides excellent customer service.
• Investigates, evaluates, and resolves claims, applying technical knowledge and human relations skills to affect fair and prompt resolution of claims.
• Adjusts reserves and/or provides reserve recommendations.
• Handles all types of claims, including homeowners, dwelling fire, tenant, condo, personal property and liability claims.
• Ensures proper guidelines were followed during claims process.
• Reviews claims to determine if costs were reasonable.
• Consults policies files to verify coverage.
• Evaluates damages and write repair estimates to ascertain compensation amount.
• Enters claims payments and maintains clean, concise file documentation.
• Confers with legal counsel on claims involving coverage, legal or complex matters.
• Consults with policy and/or hospital records.
• Examines photographs and statements.
• Listens to and/or watches audio or video surveillance.
• Records data and statements in reports
• Evaluates all information to determine how claims should be handled.
• Negotiates with insured and/or claimant to resolve claim.
• Works with attorneys, public adjusters, roofers, plumbers and other types of contractors
• Requests payment and manages correspondence with various parties involved in the claim.
  
  

What you bring:

• Bachelor’s degree or equivalent experience
• Two + years of relevant residential property & casualty work experience and/or training handling property and/or liability claims
• Appropriate state adjuster license(s) and continuing education credits
• Gathers and analyzes information skillfully.
• Works with integrity and ethics
• Ability to read, write and interpret routine correspondence and reports.
• Ability to use Claims systems (PTS/IDMI)
• Ability to use estimating system Xactimate.
• Completes claims in a timely manner.
• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint)
• Ability to use a personal computer and standard office equipment.
• Follows policies and procedures.
• Maintains confidentiality.
• Communicates effectively.
• Works independently, with the ability to assess workload and plan accordingly to meet competing deadlines.
• Effectively manages difficult or emotional customer situations.
• Writes and communicates clearly and informatively.
• Cultivates environment of teamwork and collaboration
  
  

The application window for this position is anticipated to close in 2 weeks (10 business days) from July 12th, 2024. Please know this may change based on business and interviewing needs.

At this time, Porch Group does do not operate in or consider applicants from the following states for remote positions: Alaska, Arkansas. Delaware. Hawaii, Iowa, Maine, Mississippi, New Hampshire, and West Virginia.

What You Will Get As A Porch Group Team Member

Pay Range*: $63,800.00 - $89,300.00 Annually

• Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
  
  

Our benefits package will provide you with comprehensive coverage for your health, life, and financial wellbeing.

• Our traditional healthcare benefits include three (3) Medical plan options, two (2) Dental plan options, and a Vision plan from which to choose.
• Critical Illness, Hospital Indemnity and Accident plans are offered on a voluntary basis.
• We offer pre-tax savings options including a partially employer funded Health Savings Account and employee Flexible Savings Accounts including healthcare, dependent care, and transportation savings options.
• We provide company paid Basic Life and AD&D, Short and Long-Term Disability benefits. We also offer Voluntary Life and AD&D plans.
• Both traditional and Roth 401(k) plans are available with a discretionary employer match.
• Headspace is part of our employer paid wellbeing program and provides employees and their families access to on demand guided meditation and mindfulness exercises, mental health coaching, clinical care and online access to confidential resources including will preparation.
• Brio Health is another employer paid wellbeing tool that offers quarterly wellness challenges and prizes.
• LifeBalance is a free resource to employees and their families for year-round discounts on things like gym memberships, travel, appliances, movies, pet insurance and more.
• Our wellness programs include flexible paid vacation, company-paid holidays of typically nine per year, paid sick time, paid parental leave, identity theft program, travel assistance, and fitness and other discounts programs.
  
  

What’s next?

Submit your application and our Porch Group Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Porch Group is an E-Verify employer. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.