UX Research Operations Manager

Our Tech Client is looking for a UX Research Operations Manager to join their team and help operate programs and collaborations in support of Azure research activities and employees, including employee onboarding, procuring software, recruiting participants, and other general support as assigned.

***This is a contract position planning to go through April 30, 2025 with a high chance to extend. At this time, we do not work with any C2C or C2H contractors***

Responsibilities:

• Onboard folks conducting research to tools and programs available.

• Operate existing and develop and implement new procedures for participant recruiting (advertising) needs.

• Measure the effectiveness of UX research recruiting campaigns and programs.

• Identify and create clarity in UX research processes.

• Create documentation according to set standards regarding clarity, conciseness, style and terminology.

• Coordinate projects, making and implementing detailed plans to accomplish goals.

• Present and explain proposals, reports and findings.

• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

Skills:

• Experience designing, implementing, and documenting a process.

• Experience in creating documentation for technical and non-technical audiences.

• Knowledge of principles and methods for showing, promoting, and selling products or services.

• Knowledge of computer software, such as MS Word, MS PowerPoint, etc. and work tracking tools.

• Verbal and written communication skills, problem solving skills, attention to detail, negotiation skills, customer service and interpersonal skills.

• Ability to work independently and manage one’s time.

• Be flexible and thrive in an evolving environment.

• [Preferred] Knowledge of Azure DevOps and MS PowerBI.

Qualifications:

• Bachelor's degree or equivalent work experience

• 2-4 years experience required in User Experience, Marketing, Program Management or similar in some combination

• Experience designing, implementing, and documenting a process

• Experience in creating documentation for technical and non-technical audiences

Typical Day in the Role

• Purpose of the Team: The purpose of this team is responsible for design, research content design.

• Key projects: This role will contribute to onboarding, recruiting, documentation, support an internal to our client's Conference related to UX research.

• Typical task breakdown and operating rhythm: The role will consist of the following,

25% meetings

75% heads down

-Ticket management /onboarding

-Manage ADO board to process recruiting opportunities

-Documentation

-Meetings (typically 1 per day)

-Collaboration

-Create reporting on current research projects and review

Requirements

• Minimum 2-4 years experience with Azure DevOps Power Bi

• Minimum 2-4 years experience with problem solving skills

• Minimum 2-4 years experience with Strong writing skills, for technical and nontechnical

• Someone who enjoys learning and has a strong willingness to take initiative an problem solving skills

Benefits

Compensation Range: $44-49/hr.

• This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process.

Benefits:

• 75% of employee-only Medical & Dental coverage
• Vision - opt-in available
• 401k
• PTO
• Laptop
• Life Insurance, Disability Insurance, AD&D coverage
• Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available