CGS is seeking a User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
Usually supervised by Help Desk Supervisor. Provides telephone help desk and on-site support to end users. Applications supported will be chiefly litigation support applications, but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages. Provides assistance in using hardware and software. Performs help desk functions, such as answering and responding to user phone calls. Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases. Installs and troubleshoots litigations support packages on user desktops. Provides basic and advanced training in database access and usage. Organizes, prepares, schedules, and conducts training sessions. Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. Prepares training approach and materials. Arranges for use of training facilities, for access to appropriate applications, etc.
Assists the IT Staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office
Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media
Assists users with various IT related troubles
Assists in the configuration, installation, and maintain hardware and software
Properly maintains and controls assigned telecommunication systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
Administering user accounts
Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and Federal information security regulations and policies
Actively using trouble tickets to follow issues
Tracking IT equipment
Assists with Personal Identity Verification cards (PIV) activations, updates, and other issues
Training client users
Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training
Qualifications:
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
Certain applications may require certification by the software provider
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
Prior experience in automated litigation support preferred
Experience with client office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems
Excellent oral and written communications skills required
Pleasant telephone manner important. Undergraduate degree valued
Our commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of meaningful government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Government Relations Services
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