Urgent Opening :: IT - Field Service Technician 2 :: Onsite Role

Seeking an IT - Field Service Technician 2 with experience in configuration management software, desktop communications software in San Diego CA 92128

Job Title: IT - Field Service Technician 2

Duration: 6+ Months

Location work will be performed: San Diego CA 92128

Job Description

Summary:

General Responsibilities

• Monitor systems and identify performance issues proactively.
• Solve complex technical Software and Hardware problems for Desktop PC, Laptops, Peripherals, Network Printers, Mobile Devices as well as Telecom services and email services.
• Works within strict time scales and elevates incidents within defined time windows.
• Review, Assign, Resolve, Log comments and Close tickets in standard Incident Management Tools like ServiceNow, HP Service Manager, Remedy or CA Service Desk.
• My need to responds to Service support calls from Remote Users and resolve issues using remote connectivity tools when users cannot report to physical work site.
• Understands VPN/RAS Connectivity and Advanced Troubleshooting of connection problems.
• Troubleshoot Microsoft patches, corporate software deployments, group policies and Antivirus issues. Support patching of OS when required.
• Have familiarity with Microsoft Active Directory, DNS and Proxy Services.
• Understands Microsoft Office 365, Exchange Corporate Email Systems (.pst, .ost and Archives file types).
• Strong writing and verbal communications skills.
  
  

The main function of a field service technician is installs, maintains and repairs products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Job Responsibilities

• Performs one or many of a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.
• Ensures the commissioning and final acceptance of critical path equipment is conducted to clients requirements and in accordance with applicable industry standards (API, ABS, DNV, etc.).
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
• Travels frequently to customer sites in performance of duties.
• The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is required to reach with hands and arms.
• The employee must lift and/or move up to 50 pounds.
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
• Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
  
  

Skills

• Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of circuit boards, processors, electronic equipment, and computer hardware and software.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software.
  
  

Education/Experience

• Bachelor's degree in computer science or related field or equivalent training/education required.
• 2-4 years customer service related experience required.