The Universal Banker I will be responsible for conducting client and bank transactions with accuracy, speed, efficiency, and professionalism standards. Responsible for consistently providing excellent client service and to cross-sell bank products and services and to generate referrals as appropriate. Employees in this position may be progressively cross-trained in new account processes as deemed appropriate by the Service Manager and in conjunction with the sales and service needs of the branch.
Qualifications
Minimum one year of experience in bank operations preferred, but not required.
Cash handling experience in a bank or retail setting preferred.
Ability to follow precise directions and learn banking equipment and software quickly.
Present a professional image in dealing with clients, interdepartmental, and external representatives.
Knowledge, Skills, Abilities Required
Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Ability to respond effectively to the most sensitive inquiries or client complaints.
Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Accurate typing/keyboarding skills; basic computer skills, including the use of word processing, spreadsheet software applications, and e-mail.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Be able to handle large amounts of cash.
Seniority level
Entry level
Employment type
Full-time
Job function
Finance and Sales
Industries
Banking
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