Universal Banker

Shore United Bank is seeking a Branch Banking Specialist II (Universal Banker) to join our team. A Branch Banking Specialist II is a front-line, customer facing teller position responsible for professionally interacting with clients to take care of their financial needs. A Branch Banking Specialist is responsible for providing exceptional customer service including efficient and accurate transaction processing. The Specialist is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers.

Essential Functions Include

• Handles customer transactions including deposits, withdrawals, transfers, loan payments, night deposits, settling and maintaining the ATM, accurately balancing cash drawer.
• Provides superior customer service through conversation to identify customer needs, in person and over the phone.
• Promotes bank products and services through customer conversations to help the customer meet their financial needs.
• Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders
• Aids customers in managing and optimizing their bank accounts and other products.
• Maintains the highest level of confidentiality with all information obtained.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
  
  

Location: Denton Branch - 850 S 5th Ave, Denton, MD 21629

Position Type/Expected Hours Of Work

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays).
  
  

Required Education And Experience

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• 1 year experience cash handling with high level of accuracy.
• 1 year experience as a bank teller.
  
  

Compensation

• The pay range for this position is $19.00 - $21.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.