Unemployment Claims Specialist

Note: This is a remote opportunity.

At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.
  
  
  

About The Role

The Unemployment Specialist serves as the primary owner of the unemployment claims administration process, including but not limited to gathering and compiling documents, preparing written responses to unemployment claims, preparing for cases, and representing the organization at unemployment hearings. This position is the primary contact for both clients and state agencies with regard to all unemployment claims.

Responsibilities

• Deliver exceptional customer service to clients throughout the unemployment process, ensuring their needs are met with professionalism and efficiency.
• Cultivate and nurture professional relationships with state stakeholders and other external contacts to enhance collaboration and support.
• Contribute to the formulation and execution of the company's overarching strategy, actively participating in its development and implementation.
• Receive, assess, and process unemployment claims across multiple states, meticulously reviewing each claim for accuracy and compliance.
• Strategically and promptly respond to all claims, questionnaires, determinations, and hearings, ensuring timely and appropriate action to safeguard client interests.
• Utilize HRIS system data and other pertinent information to analyze and formulate effective responses to claims, maximizing outcomes.
• Demonstrate a thorough understanding of state unemployment laws, interpreting, and applying them to ensure adherence and optimize claims outcomes.
• Collaborate with internal Procare stakeholders to design and implement client-specific reports and procedures tailored to individual needs.
• Adhere to all state, client, and internal deadlines for responding to claims, maintaining a high level of responsiveness and efficiency.
• Provide comprehensive training to clients on unemployment processes and strategies, empowering them with the knowledge and tools needed for effective participation.
• Coordinate with relevant stakeholders to prepare witnesses for hearings, represent clients at hearings, and develop effective hearing strategies to support favorable outcomes.
• Other duties as assigned.
  
  
  

This Role is a Good Fit if You

• Preferably hold an associate's degree in human resources, a related field, or equivalent work experience
• Have a least 2 years of experience in unemployment claims processing
• Possess an in-depth understanding of eligibility criteria, documentation requirements, and appeal processes
• Are experienced with SIDES (State Information Data Exchange System) or other state response systems
• Are proficient with HRIS (Human Resources Information Systems), UKG Ready preferred
• Are customer-service focused - we are in the business of caring for people who care for people
• Ideally, have experience in PEO or HR Shared Services environments
  
  
  

The Perks

• Flexibility!
• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal
  
  
  

The compensation range for this role is $55,000-$65,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, depth and years of experience, certifications, and specific location.

Join us in reshaping the future of HR services!

This job posting contains some general information about what it is like to work at Procare HR and is not a complete job description. Procare Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Procare HR provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

Procare HR is an Equal Opportunity Employer.