Avante Health Solutions makes it easier and more affordable for every hospital, clinic, and medical practice to have the very best equipment, supplies, and service. Join a growing company genuinely committed to making a difference for our customers and their patients!
Position Summary
Avante Health Solutions is looking for a Field Service Engineer (FSE) located in or willing to re-locate to the Detroit, Michigan area to be responsible for providing exceptional Ultrasound service support and technical knowledge to Avante customers in the area.
The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION RESPONSIBILITIES (Essential Job Functions)
Serves as primary onsite support engineer for customers within assigned territory for contract, warranty, and billable service calls
Provides backup onsite technical support in other territories as necessary
Communicates with Customer Operations Representatives to receive and provide detailed follow-up information regarding new ultrasound service calls, follows up on open calls, and brings issues to closure
Consults by phone and e-mail with Regional Service Manager and/or other technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve the issue
Travels to customer sites to diagnose and repair system failures as well as provide routine Preventive Maintenance (PM) services and FDA mandated updates
Resolves system and component issues by reloading software and replacing hardware to minimize equipment issues and maximize equipment performance
Ensures company values are upheld in all customer communications and the highest level of customer service is provided in all interactions
Generates billable service calls and PM services for new customers within territory
Sells new service contracts and renews existing customer contracts
Generates system sales leads and communicates those leads back to sales team
Trains and disseminates knowledge to the rest of the organization regarding ultrasound equipment where applicable
Participates in the on-call rotation schedule for after-hours service calls
Complies with policies, procedures, guidelines, and regulatory requirements per ISO 13485:2016 standards and the Company's Quality Management System
Performs other duties as assigned
Position Requirements
A cover letter and resume are required to apply for this position.
Education/Experience:
Associate’s degree in biomedical, electrical, or computer engineering technology; military training; or equivalent combination of education and experience required
1 to 4 years of hands-on Ultrasound repair field service experience required
Other Qualifications:
Proficiency with Microsoft Office required; experience using Enterprise Resource Planning (ERP) software a plus
Excellent communication skills (written and verbal) are essential -- must be able to convey information by telephone, email, and in-person; and effectively communicate in one-on-one and small group situations, which may include other employees, customers, and/or vendors
Ability to resolve problems quickly involving multiple variables with limited supervision and/or procedural standardization
Goal oriented; ability to work independently in a fast-paced environment while juggling multiple projects/tasks required
Must be willing and able to travel by all modes of transportation and have a valid drivers license and Motor Vehicle Record meeting company requirements and guidelines
Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)
Finger dexterity is required frequently for over 3/4 of the normal work shift
Frequently required to lift, carry, or otherwise move up to 50 lbs while working with medical equipment
Frequently required to bend, crouch, kneel, climb, balance, or otherwise maneuver body while servicing and/or inspecting medical equipment
Position Compensation And Benefits
Flexible work schedule
Exempt (Salaried) position; Base salary commensurate with experience, plus monthly commission on billable service, probe repair sales, and contract renewals
Company-sponsored benefits, including medical, dental, life, disability, and 401k
Paid time off and company-paid holidays
Avante Health Solutions is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the company and its goal to provide exceptional products and services and to create a sustainable future for the company and its employee. Each team member is expected to strive for excellence in all aspects of their work, as well as actively engage in productive work.
Additionally, Avante Health Solutions is an Equal Opportunity Employer; we proudly promote a diverse workforce and do not discriminate. We encourage all employees and applicants who meet the position requirements to apply for advancement within the organization regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Harassment or inappropriate behavior of any kind is not tolerated and could be grounds for termination.
If assistance or accommodation due to a disability is needed, please discuss it with the hiring manager.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Medical Device
Referrals increase your chances of interviewing at Avante Health Solutions by 2x