Trust Specialist

Job Description

Under the direction of the Manager, this position supports Account Officer(s) in the relationship building and administration of accounts where the bank is acting as trustee, personal representative, conservator, guardian or agent. Oversees daily operational activities of accounts as well as provide the highest level of customer service to clients, attorneys, CPA’s, beneficiaries and other wealth advisors related to these accounts. Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Responsibilities

Acts as liaison between clients, officers and other Trust Services Group(TSG) support units by researching/responding to information requests (e.g. using knowledge and understanding of documents and legal requirements to handle discretionary distributions, tax planning, trust funding, trust termination, etc.)

Accomplishes day-to-day account administration activities, including, but not limited to daily reports, account set-ups, deposits and withdrawals of cash and assets, and requesting investment trades. Prepares memos, reports, budgets, and internal and external correspondence, as appropriate.

Partners with and assists officer in recognizing issues and errors, researching and resolving issues, and follows through to ensure client satisfaction and to prevent recurrence.

Annually reviews all assigned accounts for compliance with document requirements and with company and department policies and procedures. Actively ensures compliance with all TSG Policies and Procedures, the Bank of Hawaii Code of Business Conduct & Ethics and all applicable laws and regulations, information security and suspicious activity reporting requirements.

Maintains knowledge and understanding of bank policies and procedures, federal laws and regulations, etc., by attending and participating in Personal Trust monthly meetings and through the use of TPROC, TPOL, RegU and Blueflash. Participates in required corporate and business line training in these areas.

Performs All Other Miscellaneous Responsibilities And Duties As Assigned.

This position requires use of a personal computer and other standard office equipment (typewriter, fax, copier, calculator and telephone).

Qualifications

• Education: Bachelor’s degree from an accredited institution or equivalent work experience.
• Experience: Requires the ability to read and understand various trust and related documents, ancillary reports, etc.
• I: Minimum 1 - 2 years related work experience for a trust company, law firm, etc. or equivalent work experience
• II: Minimum of 3 - 4 years related work experience for a trust company, law firm, etc. or equivalent work experience
• III: Minimum of 5 years related work experience for a trust company, law firm, etc. or equivalent work experience.
• Technical Skills: Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel and PowerPoint) or similar software. Knowledge of or ability to use banking-related software such as PC Mobius, Metavante, Advantage and BLUE360.
• Other Job Qualifications: Uses initiative to work in a demanding environment that requires a self-starter. Able to adapt quickly and willingly embrace change. Excellent verbal, written and interpersonal communication skills. Able to work independently. Must have well developed analytical and problem solving skills. May on occasion be asked to participate in corporate events on holidays, weekends and evenings.
  
  

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.