Trust Operations Manager

Job Title:       Trust Operations Manager                                                                       

Department: Salem Trust Division                       Location:            AITC Salem – Tampa, Florida

FLSA Status: Exempt                                            Last Revision Date:  6/28/2024

REPORTING STRUCTURE: Reports to the Director of Salem Trust Company

GENERAL FUNCTION: Oversees the general management function and activities of the office in addition to support activities for the Relationship Managers and their clients. These functions include benefit payment setup, cash management processing, execution of client directed trading and the processing of client directives regarding account changes and money transfers.

MAJOR DUTIES AND RESPONSIBILITIES:

·      Manage a team of trust associates ensuring organizational goals and objectives are accomplished

·      Continual review of department functions creating processing efficiencies and identifying control gaps

·      First line of escalation ensuring senior management is aware of all processing risk events immediately upon identification

·      Prepare monthly management and risk reporting

·      Responsible for daily workflow management of client directives ensuring all processing activities are assigned and completed accurately and timely, including providing additional processing support when required

·      Train trust associates on all functions within team, including benefit payments, trading activity and invoice disbursements

·      Research and answer clients’ account-related questions daily

·      Meet with clients, in collaboration with Relationship Managers, to achieve their satisfaction

·      Attend necessary conferences and functions

·      Retain client base through accurate and timely processing within the group functions enhancing client satisfaction

·      Establish recurring monthly pension payments or lump sum payments to retirees

·      Open and close accounts and transfer funds as necessary

·      Perform periodic administration reviews of accounts

·      Serve as client liaison with internal groups

·      Participate actively on assigned committees

·      Perform quality control tasks, including identification of deficiencies within the team functions

·      Provide leadership and management oversight to ensure that the mission and core values of the company are put into practice

·      Perform other duties as assigned

SKILLS & REQUIREMENTS:

·      BS or BA Degree or equivalent experience, post graduate education desired

·      5+ years’ experience in individual and/or institutional trust or related industry

·      Ability to work under pressure and adjust to unpredictable work volume

·      Excellent verbal and written communication skills

·      Thorough knowledge of applicable trust administration

·      Excellent time management skills

·      Experience in custody, asset servicing or trade processing functions desired

·      Proficient with Microsoft Office software

·      Thorough understanding of trust accounting technology and able to learn job required systems and programs

·      Understanding of high risk operational tasks/functions and ability to streamline and enhance controls

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear.