Treasure Coast - Sr. Customer Service Manager

Sr. Customer Care Manager - Treasure Coast, FL

SECCA Search Group is a premier executive search firm that connects top talent with leading companies in the home building industry.

Responsibilities:

• Lead and manage the customer care team to deliver exceptional service to homeowners.
• Develop and implement strategies to improve customer satisfaction and retention.
• Oversee the resolution of customer issues, ensuring timely and effective solutions.
• Collaborate with other departments to ensure a seamless customer experience.
• Monitor and analyze customer feedback to drive continuous improvement.

Qualifications:

• Minimum of 3 years of experience in customer care management, preferably in the home building industry.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proven track record of enhancing customer satisfaction and loyalty.

If you are a customer-focused leader with a passion for excellence, we would love to hear from you. Apply now to join a leading company dedicated to delivering exceptional homes and service.