Future Opening: Traveling Technical Support Analyst

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
  
  

Benefits:

• Childcare Benefit
• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources
  
  

Location: Can be remote in Texas or Colorado. 50% anticipated travel within the region

The Learning Experience Corporate World Headquarters is looking for enthusiastic and ambitious Traveling Technical Support Analyst to join our Information Technology staff. Team members will work in a highly-collaborative, rapidly growing environment that supports over 400 early-childhood education centers around the world.

The TLE (traveling) Technical Support Analyst will provide a unique combination of technical skills and customer service talents to successfully support our remote end-users and proprietary applications. The ideal candidate will be able to travel up to 100 days per year and perform technical troubleshooting on a wide variety of platforms including: networking, pc hardware, mobile device management, and software analysis. The ideal user will have a high attention to detail, strong organizational skills, and be willing to take ownership of their work.

Key Responsibilities:

• Travel to US-based locations to finalize all technology at newly opened schools.
• Support proprietary software related to early childhood education.
• Provide both in-person and remote IT support for general IT-related issues.
• Effectively manage and/or directly resolve all support tickets, prioritizing and escalating as necessary to comply with our SLA’s.
• Provide PC and Network support services for local and remote end-users.
• Provision and configure various types of hardware including computers, mobile devices, video displays, and networking equipment.
• Assist with the creation of knowledgebase documentation.
  
  

Qualifications/Requirements

• B.A. degree in Computer Science or related field
• Minimum 3 years’ experience working as a Help Desk Technician.
• Ability to problem-solve at a high level.
• Solid organizational skills with the ability to track and prioritize numerous tasks.
• Strong customer service skills.
• Ability to travel 50% of the time to our centers throughout the US.
• Experience in Desktop Operating Systems including Windows and MacOS.
• User profile support in both domain and workgroup environments.
• Network troubleshooting: routing, switching, networking equipment.
  
  

Flexible work from home options available.

Compensation: $60,000.00 - $65,000.00 per year

The Learning Experience

At The Learning Experience, we make early education joyful, engaging and fun so children are happy to learn, play and grow.

Our curriculum focuses on the six ages and stages of early childhood development and engages children in hands-on learning activities that encourage them to explore and solve problems at their own rate of development. This forms a foundation for kids to Learn, Play and Grow under the care of our nurturing teachers and staff.

At TLE®, we’ve created a full cast of characters that become our little learners’ educators, partners and friends through their preschool education journey. Each character has a unique personality and area of interest and brings learning to life by allowing children to explore the world through fun and imagination.