This position is in Boston, MA and you will be working in person. *Only Local Candidates will be considered. *__
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Do you have a passion for travel?
Grand Circle is looking for a Traveler Support Counselor to join our August 19th , 2024, class who loves all things travel-related and delivering an excellent customer experience. In this call center role, you will work with our travelers to provide them with support as you respond to their inquiries about their tour reservations as they prepare to travel around the world.
Key Responsibilities
Handling service calls to make reservation changes, educate on tour itineraries, process payments and respond to customer inquiries
Advise, book, and update airline reservations as needed using a code-based software
Deliver an excellent experience to our customers to drive loyalty and referrals
Communicate all required information to our travelers, including the details of our products and policies
Achieve monthly performance goals
Drive to individually compete while still being a positive team player
Demonstrate the ability to balance company values and key result areas (KRAs)/performance goals
Ability to multi-task, navigate multiple computer systems
2+ years of excellent customer service experience
History of consistently attaining performance goals and having personal accountability for own results
Positive mentality and the ability to exhibit flexibility in times of change
High attention to detail
Ability to work various shifts (including one weekend day, evening shifts)
International travel/work experience preferred
Call center experience is a plus
High school diploma or equivalent
Bachelor’s Degree preferred
Benefits (30 hours +):
401K Retirement Savings account with Company Match
50% Discount on GCC trips, and opportunities for on-site training and travel
Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
Paid time off (PTO) in the 1st year of employment up to two weeks (16 days PTO after 6 months)
Paid holidays throughout the year
Paid 4 Week Training in our Corporate Headquarters
100% Commuter Benefit subsidy for public transportation
Company-paid life insurance
Paid short- and long-term disability insurance
Discounted auto and renters’ insurance
About Us
Grand Circle Corporation is the leader in international travel, adventure, and discovery for Americans aged 50+. Headquartered in Boston, MA. To learn more, please visit our websites at www.gct.com, www.oattravel.com, and www.grandcirclefoundation.com
Seniority level
Entry level
Employment type
Full-time
Job function
General Business, Management, and Business Development
Industries
Leisure, Travel & Tourism
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