The L2 associate acts as the primary interface between Amazon and seller POCs. L2 Associates are expected to identify shipment concerns and work on saving freight and address appointment related queries and provide process improvement suggestions.
Summary Of Responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ stakeholders
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
Qualitative Requirements
Ø Graduation in any specialization from a recognized university.
Ø Excellent communication skills (written and verbal) in English language.
Ø Ability to communicate correctly and clearly with all customers
Ø Good comprehension skills – ability to clearly understand and state the issues customers present
Ø Ability to concentrate – follow stakeholder issues without distraction to resolution
Ø Work successfully in a team environment as well as independently
Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Ø Excellent typing skills
Ø Demonstrates an ability to successfully navigate websites
Ø Demonstrates a proficient knowledge of email applications
Preferred Qualifications
Logistics background and Experience in similar role
Proficient in Excel
Company - ASSPL - Telangana
Job ID: A2679490
Seniority level
Not Applicable
Employment type
Full-time
Job function
Distribution, Supply Chain, and Engineering
Industries
Software Development
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