Training Specialist - Generalist

NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What We Are Looking For

NextCare is looking for a Training Specialist for our Customer Service Center.

Location

We are looking for a Training Specialist based in Texas, Kansas, or Arizona. This position is primarily remote with a 25% travel requirement.

Responsibilities

The training specialist is responsible for training and development of NextCare associates, including Front Office, Back Office, Provider, Central Billing Office, and any other designated teams.

How You Will Make An Impact

• Ensures the objectives and goals of the company are achieved through effective training delivery of approved material to field and corporate employees.
• Works closely with field employees, regional and local management teams, corporate staff and other trainers on developing effective training solutions.
• Responsible for the design, planning, implementation, and delivery of NextCare’s training, programs, policies, and procedures.
• Responsible for the development of curriculum and training in line with organizational and
• individual employee needs
• Supports the long-term company strategic plans and all company policies and procedures.
• Provides feedback to appropriate personnel and management staff.
• Provides effective and timely feedback regarding training materials and assists with testing activities.
• Creates and seeks guidance from field and training management on appropriate training programs.
• Serves as support and a resource for NextCare personnel.
• Participates in the preparation and implementation of training for acquisitions and de novo clinics.
• Able to travel up to 25%, in support of acquisitions, de novos and clinic/company training needs.
  
  

Essential Education, Experience And Skills

Education: Minimum of High School Education or equivalent

Skills: Communication, Presentation, and Computer Skills e.g., Word, Excel, PowerPoint

Valued But Not Required Education, Experience And Skills

Education: Instructional Design, Curriculum/Course Development, Medical Assistant, Radiology Technician, NextGen or other EMR systems.

Experience: Training background is beneficial

Skills: Strong Communication Skills

Benefits

NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

Equal Opportunity Statement

NextCare Urgent Care is an Equal Opportunity Employer.