Training Specialist

Title or Role: Training Specialist

Job Type: Full

Job Location: Long Beach, California (Hybrid)

Company Overview:

myKaarma is a highly integrated team of people that strive to streamline and make the customer experience of Automotive Dealerships totally frictionless and touchless. We believe in the science of evolution, while challenging the status quo is a fundamental part of our DNA. Headquartered in Long Beach, CA, myKaarma is an end-to-end SaaS customer interaction and workflow platform for franchise automotive dealership service lanes and fixed operations departments. myKaarma’s solution includes an integrated suite of scheduling, interaction, communication, and payment tools that drive efficiencies for dealer service lanes and improved experiences for vehicle owners.

Role Description:

As a dedicated Training Specialist, your primary responsibility will be to ensure Fixed Operations personnel across our dealer network have the knowledge to fully leverage our SLT product suite within their daily processes to maximize both revenue and available operational efficiencies. You will work with our end-user customers (technicians, advisors, BDCs, management, etc.) to educate each on the how and why as it relates to myKaarma’s full suite of products and services.

It is the expectation that our Training Specialists are subject matter experts (SMEs) in both product and dealer fixed operations processes thereby having the ability to effectively communicate the importance of how the utilization of myKaarma’s various products can drive value, efficiency, and overall improved performance both internally and with dealer customers.

The role involves the execution of multiple training sessions daily across various existing customers. You will schedule, facilitate, and complete the required process steps at the conclusion of each training session to include, but not limited to, the final activation of given products contracted for the dealer in question.

As a dedicated Training Specialist, you will join our existing Training Team and report directly to myKaarma’s Training Coordinator.

We look forward to speaking with you if your approach (helpful, friendly, detailed) and mindset (hard worker, problem solver) align with the following Q&A sample:

Interviewer: During the course of a training effort, the dealer’s management team advises one advisor is new and struggling to learn the platform. How would you respond to management’s concern?

Training Specialist: I would offer additional one-on-one training (as time permits) at the conclusion of the training session and/or the provisioning of additional reference material for the individual in question. I’d seek to better understand any specific points of confusion & look to emphasize areas of value as we walked through the various process flows and product details. At the conclusion of the initial training, I’d also look to identify a store champion within the advisor team and recommend to management to have that individual work closely with the initial advisor as the store transitioned to myKaarma’s platform.

The Training Specialist will be responsible for the following:

• Evaluate each project as it comes across your desk and promptly act to schedule a “training day” either remote (on zoom) or onsite on our core Communication, Payment, Scheduler, and other select products.
• Help manage the contract to cash cycle by prompt response to complete training at the earliest possible opportunity.
• Ensuring dealer customers have the knowledge required to successfully utilize myKaarma’s suite of products with an emphasis on how to use the platforms and what value does it drive.
• Keep an accurate running forecast of orders to be trained/activated in a given month for financial production planning and weekly reporting to executive leadership.
• Work closely with your Training Coordinator and Director, Training, along with Deployment & Support team members, to respond with a sense of urgency to customers needs/requests.
• Communicate effectively and participate in constant improvement of our overall training process to include but not limited to participant tracking, rescheduling of missed training, and written post-training assessments.
• Stay up to date and informed on product changes to maintain “expert” level knowledge of our software tools.

Skills and Qualifications:

• Preferred: 2 years of automotive dealership fixed operations experience as a Service Advisor, Technician, Parts Counterperson, Service Manager or equivalent.
• Preferred: 2 years of automotive software consulting, installing/training experience or equivalent.
• Essential: Good communication skills both written and verbal.
• Essential: Be well organized and respond with a sense of urgency both internally and externally.
• Essential: Be adept at learning/absorbing new technologies and staying abreast of changes to our tool along with evolving dealer practices.
• Essential: This is a hybrid position that operates partially at myKaarma’s Long Beach HQ. As a result, it’s expected the candidate also maintains a home office with the requisite hardware/software to perform this role effectively

We Offer:

• A casual, flexible working environment where we encourage values like “Active Dissent” with a highly aligned-loosely coupled organization that consistently achieves disproportionate results by using data driven decision making
• A welcoming, inclusive culture where ideas are shared and people are encouraged to contribute
• Competitive salary
• Paid medical/dental/vision/life/disability benefits
• Unlimited vacation time (subject to some practical constraints)
• Gym membership allowance
• Cell Phone / Internet Allowance